Keonna Nicole M. Jenkins
Irvine,CA
Summary
State-certified Nursing Assistant with senior-level experience across various healthcare settings. I have worked with home care agencies such as Accent Care and Home Care Placement, applying my certifications as a Home Care Aide (HCA) and Home Health Aide (HHA) to deliver high-quality care. I have traveled extensively throughout California, including San Diego County, providing patient care in facilities across the region. My adaptability in diverse environments, along with my punctuality, strong bedside manners, and professionalism, ensures compassionate and reliable care tailored to each individual’s needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Brookdale Nohl Ranch (Assisted Living Facility)
06.2023 - 12.2023
- Assisted guests and residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Coordinated administrative tasks, including printing schedules, daily activities, and menus, folding napkins, adjusting furniture, and vacuuming to maintain an organized environment.
- Created schedules upon supervisor request and communicated with department heads (sales, activities, HR) to address special requests or inquiries.
Resident Care Associate
Brookdale Nohl Ranch (Assisted Living Facility)
01.2022 - 06.2023
- Answered radio and supported resident comfort and safety by adjusting needs from self observations and request made by resident or supervisor.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Ensured confidentiality of personal information pertaining to each resident while diligently adhering to HIPAA regulations.
- Assisted residents in daily routines, including escorting them to the dining room for meals, returning them to their rooms, and preparing them for bed, ensuring their comfort and well-being.
Certified Nursing Assistant
Primrose Post-Acute
05.2020 - 01.2022
- Worked in isolation units during the COVID-19 pandemic, adhering to strict infection control protocols and ensuring patient safety in sectioned-off care areas.
- Provided wound care and monitored for signs of infection to promote healing and reduce readmission risk.
- Assisted with activities of daily living (ADLs) such as bathing, dressing, and mobility for post-acute patients.
- Assisted with rehabilitation and physical therapy to help patients regain strength and mobility.
- Monitored vital signs and reported changes in patient condition to nursing staff to ensure timely intervention.
- Managed care for patients under Do Not Resuscitate (DNR) orders, providing compassionate end-of-life support.
Certified Nursing Assistant
Lakeview Terrace Skilled Nursing Facility
01.2019 - 05.2020
- Provided specialized care for patients with severe mental illnesses, such as schizophrenia, bipolar disorder, and severe behavioral disorders, ensuring their safety and managing crisis situations with a calm, therapeutic approach
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Managed challenging behaviors displayed by patients with mental health issues or dementia, maintaining a safe environment for all involved parties.
- Checked patient vitals such as temperature, and blood pressure.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Certificate - Nursing
West Los Angeles College
Culver City, CA2019
High school Diploma -
John Muir High School
Pasadena, CA2014
Skills
Highly Adaptable
Strong Work Ethic
Customer Service
Effective problem solving
Proactive attitude
Reliable punctuality
HIPAA Regulations Understanding
Detail-oriented approach
Reliable team player
End of life care
Patient Lifting
Attention to Detail
Certification
- Home Care Aide, (7516074982)
- Basic Life Support, (225414801194)
- Home Health Aide, (01165735)
- Certified Nursing Assistant, (01165735)
Skills
Assisting with daily living activities, Providing compassionate care and emotional support to patients, Following care plans and protocols to ensure quality care, Greeting and assisting visitors in a friendly and professional manner, Handling administrative tasks, such as filing and data entry, Ability to multitask and prioritize tasks efficiently
Timeline
Concierge
Brookdale Nohl Ranch (Assisted Living Facility)
06.2023 - 12.2023
Resident Care Associate
Brookdale Nohl Ranch (Assisted Living Facility)
01.2022 - 06.2023
Certified Nursing Assistant
Primrose Post-Acute
05.2020 - 01.2022
Certified Nursing Assistant
Lakeview Terrace Skilled Nursing Facility
01.2019 - 05.2020
Certificate - Nursing
West Los Angeles College
High school Diploma -
John Muir High School
- Home Care Aide, (7516074982)
- Basic Life Support, (225414801194)
- Home Health Aide, (01165735)
- Certified Nursing Assistant, (01165735)
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