Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Keonta Jones - Young

Keonta Jones - Young

Marietta ,GA

Summary

With a proven track record at Amazon, I excel in optimizing delivery routes and enhancing customer satisfaction. My adeptness in GPS navigation (hard skill) and unwavering positive attitude (soft skill) have significantly improved operational efficiency. Achievements include maintaining a clean driving record and increasing repeat business, underscoring my commitment to excellence and reliability in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
10.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Vending Route Driver

Gogo Vending
03.2019 - Current
  • Conducted regular audits of vending machines, identifying discrepancies in inventory counts or cash collections for resolution.
  • Improved customer satisfaction by ensuring timely and accurate delivery of vending products.
  • Enhanced route efficiency by optimizing delivery schedules and routes based on customer needs.
  • Streamlined communication between clients, management, and coworkers through detailed reporting of daily activities and any concerns or suggestions for improvement.
  • Collaborated with management to develop new strategies for maximizing profits through targeted merchandising efforts.
  • Upheld excellent rapport with existing clients while actively seeking out opportunities to expand the client base for increased business growth.
  • Demonstrated a strong work ethic and commitment to company success by consistently meeting or exceeding performance expectations.
  • Contributed to team success by assisting fellow route drivers during peak times or absences.
  • Ensured proper machine functionality through regular maintenance, cleaning, and minor repairs.

Team Member

Smoothie King
01.2024 - 04.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Server

Juicy Crab
02.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cook

Juicy Crab
02.2022 - 05.2023
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Cook Shift Leader

Chipotle Grill
05.2020 - 10.2022
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.

Education

Arts -

North Atlanta High School
Atlanta Georgia
06.2017

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Safe driving record
  • GPS navigation
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • GPS operation
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Stocking and inventory
  • Forklift operation
  • Shipping and packaging
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Safe driver training
  • Quality assurance
  • Commercial driving
  • Delivery recordkeeping
  • Dispatch communication
  • Equipment operation
  • Pre-trip and Post-trip inspections
  • Defensive driving
  • Route logs
  • DOT compliance
  • FLUENT IN LANGUAGE
  • Package scanning
  • Responsible driver

Certification

OSHA

Timeline

Delivery Driver

Amazon
10.2024 - Current

Team Member

Smoothie King
01.2024 - 04.2024

Server

Juicy Crab
02.2023 - 11.2023

Cook

Juicy Crab
02.2022 - 05.2023

Cook Shift Leader

Chipotle Grill
05.2020 - 10.2022

Vending Route Driver

Gogo Vending
03.2019 - Current

Arts -

North Atlanta High School

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Keonta Jones - Young