Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keonta Peters

Huntsville

Summary

Dedicated Legal Specialist professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.

Overview

11
11
years of professional experience

Work History

Engagement Specialist

Carenet Healthcare
07.2022 - 03.2023
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled customer service inquiries in person, via telephone and through email.
  • Resolved billing inquiries and disputes in timely fashion.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Paralegal

Nest Estate Planning
02.2020 - 02.2022
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Interviewed clients to obtain information relevant to cases.
  • Revised and finalized letters, briefs, and memos.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Collaborated with attorneys to develop strategies for each case.

Paralegal Extern

Shari Lee Smith, And Associates
04.2019 - 06.2019
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Prepared legal briefs, motions, and pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.

Automotive Logistical Specialist

US Army
02.2012 - 02.2016
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Developed strategies to optimize utilization of available resources.

Education

Bachelor of Science - Legal Studies

South University
Savannah
06.2020

Skills

  • Call Control
  • Product LifeCycle Management
  • Conflict Resolution Techniques
  • Proper Storage Procedures
  • Corrective Action Plans
  • Customer Relationship Management
  • Customer Inquiries
  • Marketing Sales
  • Sales Presentation
  • Database Systems

Timeline

Engagement Specialist

Carenet Healthcare
07.2022 - 03.2023

Paralegal

Nest Estate Planning
02.2020 - 02.2022

Paralegal Extern

Shari Lee Smith, And Associates
04.2019 - 06.2019

Automotive Logistical Specialist

US Army
02.2012 - 02.2016

Bachelor of Science - Legal Studies

South University

Similar Profiles

CREATE PROFILE
Keonta Peters