Keonte Lucy
Birmingham,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Military Police Officer
Army National Guard
02.2014 - 05.2019
- My job in the military as a Military Police Officer consists of the duties to assist, protect, and defend
- Skills that I have obtained are effective communication skills, dependability responsibility, and to promptly follow instructions.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Maintained 100% accountability of assigned equipment worth more than $6,000,000.
- Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Provided expertise in crowd control techniques during large-scale events, ensuring the safety of attendees and maintaining order.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
- Served as a liaison between military units during joint training exercises or missions, facilitating seamless coordination among diverse groups of service members.
CBRN Specialist
Army National Guard
10.2015 - 06.2017
- My role was to decontaminate hazardous material spills or accidents
- My responsibilities were to plan, conduct and evaluate individual and collective CBRN training, and provide technical advice on all CBRN operations and hazards for company and higher-level organizations.
- Developed instructional materials and conducted training sessions for non-CBRN personnel on hazard awareness and protection measures.
- Ensured compliance with all relevant regulations governing the handling, storage, and disposal of hazardous materials within the unit''s area of responsibility.
- Monitored global trends in CBRN threats, maintaining up-to-date knowledge on potential risks and advancements in protective measures.
- Implemented safety measures during field exercises to minimize risk and maintain a safe working environment.
- Responded to reports of irregular activities and notified dispatcher for required emergency units.
- Surveyed company overall health and preparedness.
- Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
- Memorized numerous policies and led training for company personnel.
- Provided strategic plotting and navigation for warfare areas.
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Managed weapon handling, delivery, and shipping systems.
- Responded to and assisted in medical emergencies.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
CSR - Customer Service Representative Tier 2
GDIT
04.2015 - 12.2018
- My job was to assist customers with their health insurance in which I assisted individuals during the application and process with choosing the coverage feasible for them
- I also worked inbound and outbound tier 2, in which I assisted with calls that needed more detailed instructions.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
- Updated account information to maintain customer records.
Supply Specialist
U.S. Army Reserve
06.2018 - 05.2021
- My assignment as supply specialist was to oversee and manage the inventory of my brigade and 16 other sub-units
- I created excel sheets to keep track of millions of dollars' worth of government equipment
- In charge of multiple convoys to transport equipment to other government installations
- Also, I have been assigned numerous military installations and barracks to overwatch.
- Maintained audit trails to adhere to performance requirements.
- Enhanced supplier relationships by maintaining open lines of communication and timely payments.
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Reported property accountability data using Standard Property Book System-R (SPBSR).
- Closely monitored material readiness of high-priority units.
- Remained accountable for assets valued over millions.
IT Specialist
U.S. Army Reserve
05.2020 - 02.2022
- In this role, I was tasked with helping small section of soldiers to ensure satellites were up to par, reimaging government computers, and general computer maintenance
- Experience with Windows 7-8 Operating Systems
- Experience in working with the MS Office 2010
- Experience with Active Directory accounts setup
- Experience with hardware break/fix and troubleshooting
- Basic understanding of LAN/WAN networking
- Experience with printer setup and basic shooting.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Walked individuals through basic troubleshooting tasks.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
Help Desk II(contract)
Cadence Bank
06.2022 - 12.2022
- In this role, I worked on the conversion project
- Completed internal administrative applicate downloads
- Active directory maintenance
- Password reset
- Security coding and maintenance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Help Desk Support Specialist
RxBenefits
01.2023 - 03.2023
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Configured hardware and granted system permissions to new employees.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
IT Analyst
ADT Security
05.2023 - 09.2023
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Installed system updates to address vulnerabilities and reduce security issues.
- Streamlined IT processes by implementing automation tools and reducing manual effort.
IT Analyst
CarMax
11.2023 - 01.2024
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Boosted efficiency through the creation of detailed documentation, streamlining onboarding for new team members.
- Evaluated vendor proposals to determine best-fit technology solutions aligned with company objectives.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Investigated system issues and implemented resolutions to reduce downtime.
Education
Pursuing degree in IT Project Management -
Strayer University-Georgia
Atlanta, GA04.2026
Skills
- Military Police (5 years)
- Law Enforcement
- Security (4 years)
- Conflict Management
- Surveillance
- IT Troubleshooting
- Network Administration
- Business Intelligence
- Call center (3 years)
- Military Supply (2 years)
- Military Information Technology (3 years)
- Cybersecurity Expertise
- Military Instructor (5 years)
- DoD Experience
Military Service
Army Reserve, United States, Specialist, 02/01/13, 02/01/22
Timeline
IT Analyst
CarMax
11.2023 - 01.2024
IT Analyst
ADT Security
05.2023 - 09.2023
Help Desk Support Specialist
RxBenefits
01.2023 - 03.2023
Help Desk II(contract)
Cadence Bank
06.2022 - 12.2022
IT Specialist
U.S. Army Reserve
05.2020 - 02.2022
Supply Specialist
U.S. Army Reserve
06.2018 - 05.2021
CBRN Specialist
Army National Guard
10.2015 - 06.2017
CSR - Customer Service Representative Tier 2
GDIT
04.2015 - 12.2018
Military Police Officer
Army National Guard
02.2014 - 05.2019
Pursuing degree in IT Project Management -
Strayer University-Georgia
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