Keonte White
Montgomery
Summary
Results-oriented individual who is considered an asset in the workplace. A pleasant personality, coupled with exemplary communication and customer engagement skills. Ready to take on a new role that requires energy and enthusiasm, while driving business success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Marksman Security
Montgomery
12.2025 - Current
- Conducted regular patrols to identify and address potential security risks.
- Responded to alarms and conducted investigations as required.
- Monitored CCTV systems to ensure safety and security of premises.
- Checked for safety hazards and took corrective action when necessary.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Security Officer/Security Supervisor
First Coast Security
Montgomery
08.2025 - 12.2025
- Monitored facility access and ensured compliance with security protocols.
- Conducted regular patrols to identify and address potential security issues.
- Managed access control by verifying credentials of visitors and employees.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Identified suspicious activity to determine an appropriate response.
- Greeted staff, guests, vendors, and contractors. Upon arrival at the facility entrance.
- Recorded required data for incident reports and files.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Provided security team leadership and contributed to on-call duties.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Supervised security team to ensure compliance with safety protocols.
- Trained new security personnel on procedures and emergency response protocols.
Laborer
Hensel Phelps
Montgomery
02.2025 - 07.2025
- Conducted site clean-up to maintain organization and safety standards.
- Measured distances accurately using tape measures or laser measuring devices.
- Transported materials from one site location to another using trucks or trailers.
- Controlled traffic passing near, in or around work zones.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Installed formwork for concrete structures according to specifications.
Quality Assurance Analyst
Hyundai Transys Seating System
Montgomery
06.2024 - 02.2025
- Conducted detailed inspections of seat frames to identify defects, deformities, and inconsistencies.
- Utilized precision measuring tools, such as calipers, micrometers, and gauges, to verify dimensions and tolerances.
- Documented inspection results, including any defects or deviations from standards, ensuring accurate and thorough records.
- Ensured all seat frames complied with relevant safety regulations and industry standards.
- Monitored the manufacturing process to identify and address potential quality issues early.
- Collaborated with production teams to ensure adherence to quality control measures.
- Investigated and performed root cause analysis on defects, developing and implementing corrective actions.
- Maintained and calibrated inspection tools and equipment, reporting any issues for repair or replacement.
Shuttle Driver
Hyundai Glovis
Montgomery
01.2023 - 05.2024
- Operated new finished-product vehicles to various destinations.
- Drive and park vehicles per the Transportation and Handling Manual.
- Operated vehicles on predetermined schedules.
- Consistently communicated with Team Leader to monitor pickup and drop-off points.
- Conduct thorough vehicle inspections to verify damage-free and proper functioning.
- Interpreted parking location maps.
- Prepares vehicles for multiple processing stages.
- Performs various yard activities as directed.
- Performs tire pressure checks using a handheld pressure gauge.
- Conduct battery condition assessments utilizing portable devices.
- Operated vehicles on and off conveyors.
- Removes exterior, interior, plastic protective wrap.
- Drives vehicles to fueling stations, and through automated car washes.
- Maintained vehicle cleanliness by disposing of waste.
- Complete checklists as required.
Customer Support Agent
Blackboard and Anthology
Remote
06.2022 - 11.2022
- Provided comprehensive technical support to students, educators, and administrators using Blackboard and Anthology products.
- Responded to customer inquiries through phone, email, and live chat, ensuring prompt and accurate resolutions.
- Diagnosed and resolved hardware and software issues related to educational platforms and tools.
- Utilized diagnostic tools and software to identify and resolve issues efficiently.
- Guided customers through step-by-step solutions for technical problems.
- Documented all customer interactions and technical issues in Salesforce CRM.
- Maintained detailed records of resolved issues, and created knowledge base articles for common problems.
- Updated technical support documentation and user guides to reflect the latest product features and troubleshooting steps.
Live Chat Representative
Afni
Remote
10.2020 - 04.2022
- Responded to customer inquiries via live chat.
- Assisted customers in selecting products based on their needs and preferences.
- Updated internal databases with customer account information as necessary.
- Educated customers on new features and enhancements related to products they purchased.
- Maintained up-to-date knowledge of company products, services, promotions, and procedures.
- Processed orders accurately and efficiently within specified timeframes.
- Assisted customers in navigating website content to locate desired items or information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Lanier High School
Montgomery, ALSkills
- Call centers
- Client inquiries
- Data entry
- Queue management
- Inbound and outbound
- Quality assurance
- Technical support
- Troubleshooting
- Customer service
- Software troubleshooting
- Vehicle inspection
- CRM software
- Materials testing
- Assembly line experience
- Shipping and receiving
- Warehouse logistics
- Incident reporting
- Access control management
- Security systems
- Recordkeeping
- Daily security checks
- Security monitoring
Certification
- CPR,First Aid,and AED Certified -American Heart Association - 05/2025
- OSHA 10- 04/2025 (Construction)
Timeline
Security Officer
Marksman Security
12.2025 - Current
Security Officer/Security Supervisor
First Coast Security
08.2025 - 12.2025
Laborer
Hensel Phelps
02.2025 - 07.2025
Quality Assurance Analyst
Hyundai Transys Seating System
06.2024 - 02.2025
Shuttle Driver
Hyundai Glovis
01.2023 - 05.2024
Customer Support Agent
Blackboard and Anthology
06.2022 - 11.2022
Live Chat Representative
Afni
10.2020 - 04.2022
High School Diploma -
Lanier High School