Summary
Overview
Work History
Education
Skills
Accomplishments
Degree
Certification
Languages
Timeline
Generic

Keonya Lee, BSW

Reno

Summary

Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.

Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Inbound Problem Solver

Amazon
07.2019 - Current
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Implemented process improvements for increased productivity and cost savings.
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Looked outside known experience to find solutions and produce results.
  • Researched and extracted data to complete tasks.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Coordinated with multiple departments to ensure seamless implementation of solutions, enhancing overall productivity.

Social Work Student Intern

Richland County School District One
01.2023 - 04.2023
  • Conducted home visits to assess clients' home environment and provide support.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Developed and implemented Individualized Education Plans for clients.
  • Developed and implemented Attendance Intervention Plan.
  • Managed caseloads efficiently by prioritizing cases based on urgency and level of need while adhering to deadlines.
  • Enhanced client well-being by conducting comprehensive assessments and developing individualized care plans.
  • Supported clients in achieving their goals by providing resources, referrals, and advocacy services.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills.
  • Evaluated program effectiveness through data collection and analysis, leading to continuous improvement efforts.
  • Provided crisis intervention services to de-escalate situations and ensure client safety.
  • Coordinated outreach activities to increase awareness of available social work services within the community.
  • Collaborated with multidisciplinary teams to assess client needs and develop appropriate interventions.
  • Mentored junior social work interns by sharing knowledge and best practices for effective service delivery.
  • Maintained timely documentation of client interactions, progress notes, and treatment plans in compliance with agency standards.
  • Consulted with other professionals to gain insight and advice and build strong network within organization.
  • Maintained client reports to track client progress, record interventions and provide relevant data for analysis.


Lead Sales Associate

Dollar General
08.2022 - 12.2022
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Trained new sales associates to ensure consistent performance across the team.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Manager

Rollerkingdom
06.2016 - 07.2022
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Lunch Aide

Washoe County School District
08.2016 - 07.2018
  • Operated with numerous lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
  • Fostered positive social interactions among students by enforcing proper lunchroom etiquette and behavior guidelines.
  • Collaborated with school staff to develop nutritious meal plans that catered to various dietary requirements.
  • Provided support during school-sponsored activities and events that required food service, ensuring a seamless experience for all participants.
  • Handled cash transactions efficiently while adhering to strict confidentiality protocols surrounding student account information.
  • Coordinated special events such as themed lunches or holiday celebrations, fostering a sense of community within the school environment.

Education

Bachelor of Science - Social Work Major

Benedict College
Columbia, SC
06-2023

Skills

  • Problem analysis
  • Assertiveness
  • Data interpretation
  • Time management
  • Critical thinking
  • Team collaboration
  • Material handling
  • Decision-making
  • Pallet jack operation
  • Issue troubleshooting
  • Analytical thinking
  • Risk assessment
  • Problem identification
  • Creative solutions

Accomplishments

  • Managed a caseload of between, individuals and families.
  • Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
  • Worked with other homeless shelters and youth programs to win funding and successfully secure a grant.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Guidance Counselors, Parents, and School Principal in the development of Attendance Intervention Plans and Individualized Education Programs.

Degree

BSW

Certification

  • Academy of Certified Social Workers (ACSW) - National Association of Social Workers.
  • Licensed Master Social Worker (LMSW) - Association of Social Work Boards.
  • Certified Social Worker (CSW) - Association of Social Work Boards.
  • OSHA Certified
  • Child Maltreatment Certification
  • Gerontology Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Social Work Student Intern

Richland County School District One
01.2023 - 04.2023

Lead Sales Associate

Dollar General
08.2022 - 12.2022

Inbound Problem Solver

Amazon
07.2019 - Current

Lunch Aide

Washoe County School District
08.2016 - 07.2018

Manager

Rollerkingdom
06.2016 - 07.2022

Bachelor of Science - Social Work Major

Benedict College

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Keonya Lee, BSW