Keoracvon Sang
Fall River,MA
Summary
Flexible and focused team player with expertise in customer service, HR proficiencies, strategic planning and time management. Hardworking and reliable customer representative with strong ability to focus and multitask. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Southcoast Hospital Group
2024.05 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Representative
Lincare Healthcare
2023.08 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
Staffing Specialist
PeopleReady, A TrueBlue
2021.11 - 2022.06
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
- Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
- Developed precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
- Created and modified job descriptions within all departments.
- Maintained availability of professional talent needed to meet business objectives.
- Guided clients on how to conduct background checks and verify references.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Developed processes and metrics that supported achievement of organization's business goals.
- Recruited and trained talented individuals to support multi-functional employee teams for roles in management, hospitality or maintenance, security, technical specialties, students and community volunteers.
- Sourced, qualified and conducted screening interviews with job candidates.
Customer Service Representative
Santander Consumer USA
2019.06 - 2020.03
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Exceeded company productivity standards on consistent basis.
Residential Counselor
Crystal Springs
2018.03 - 2020.06
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed and maintained relationships with community resources to provide additional support services.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Developed personalized care plans for each resident to address specific emotional and behavioral needs.
- Coordinated activities and events to create safe, positive and inclusive environment.
Waitress
Asia One Sushi & Bar
2015.05 - 2018.04
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
High School Diploma -
B M C Durfee High School
Fall River, MA06.2015
Skills
- In-Person and Telephone Interviewing
- Employee Hiring
- Applicant Qualification
- Candidate Recruiting and Onboarding
- Qualification and Pre-Screening Processes
- Onboarding
- Recruiting and Onboarding
- Interviewing
- Drug Testing
- Work Complaint Handling
- Pre-Employment Screening
- Recruitment
Languages
Cambodian
Native or Bilingual
Timeline
Patient Access Representative
Southcoast Hospital Group
2024.05 - Current
Customer Service Representative
Lincare Healthcare
2023.08 - Current
Staffing Specialist
PeopleReady, A TrueBlue
2021.11 - 2022.06
Customer Service Representative
Santander Consumer USA
2019.06 - 2020.03
Residential Counselor
Crystal Springs
2018.03 - 2020.06
Waitress
Asia One Sushi & Bar
2015.05 - 2018.04
High School Diploma -
B M C Durfee High School
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