Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Keoscha Spencer

Keoscha Spencer

Little Rock,AR

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Custodial Worker

Happy Hands Cleaning Service
02.2024 - 02.2025
  • Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
  • Responded to immediate cleaning needs such as spills or accidents in a timely manner
  • Trained new custodial workers on proper cleaning procedures leading to improved productivity levels
  • Streamlined communication channels between custodial team members resulting in faster response times for urgent requests
  • Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting

Picker/Packer

Levi Strauss
07.2023 - 12.2024
  • Loading & unloading
  • Picking & packing
  • Labeling
  • Scanning
  • Accurately picked and packed orders for shipment, ensuring proper labeling and documentation

Appointment Setter

Propel personal
09.2022 - 06.2023
  • Developed effective cold calling scripts and strategies to engage potential clients
  • Maintained accurate records of all interactions with prospects, ensuring timely follow-ups
  • Maintained confidentiality when handling sensitive client information obtained during the course of appointments set
  • Demonstrated strong negotiation skills when scheduling appointments with busy prospects

Security

Wynn Hotel and Casino
07.2022 - 06.2023
  • Conducted regular risk assessments to identify vulnerabilities and implemented appropriate countermeasures to mitigate potential threats
  • Developed emergency response plans and conducted drills to ensure preparedness for various scenarios
  • Collaborated with external law enforcement agencies when necessary for incident resolution or investigation support
  • Maintained accurate records of security incidents, ensuring compliance with legal requirements for reporting purposes

Dispatcher

Palmrose Logistics
02.2018 - 09.2019
  • Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
  • Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
  • Streamlined communication between drivers, warehouse staff, and customers through the use of mobile applications or messaging platforms
  • Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times

Education

Trade school - Gaming and bartending

Crescent gaming and bartending school
Las Vegas, NV
04.2024

College Degree - Medical Assisting

ICDC College
Lawndale, CA
01.2010

Skills

  • Microsoft Word
  • Accounts receivable
  • Operating systems
  • POS
  • Windows
  • Front desk
  • Dispatching (3 years)
  • Guest services
  • Customer Service
  • Payroll
  • Teller (3 years)
  • Guest Services
  • Load & unload
  • Accounting
  • Microsoft Office
  • Customer service
  • ERP systems
  • Appointment scheduling
  • Front Desk
  • Computer skills
  • Data management
  • Communication Skills
  • Cold calling
  • Shipping & Receiving
  • Data Entry

Certification

Driver's License

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemote

Timeline

Custodial Worker

Happy Hands Cleaning Service
02.2024 - 02.2025

Picker/Packer

Levi Strauss
07.2023 - 12.2024

Appointment Setter

Propel personal
09.2022 - 06.2023

Security

Wynn Hotel and Casino
07.2022 - 06.2023

Dispatcher

Palmrose Logistics
02.2018 - 09.2019

Trade school - Gaming and bartending

Crescent gaming and bartending school

College Degree - Medical Assisting

ICDC College

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