Keosha Avery
Austell,GA
Summary
An interesting position with a growing company where my skills and qualifications will be utilized for personal and company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Housekeeper
County Inn & Suites
Hiram, GA
01.2022 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Customer Care Representative
Toys"R"Us
Atlanta , GA
06.2021 - 09.2022
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Customer Service Representative
Amazon
Atlanta , GA
03.2020 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Key Holder
Dollar General Store
Hiram, GA
04.2015 - 06.2019
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Housekeeper
Country Inns & Suites
Hiram , GA
11.2014 - 04.2018
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Provided information about hotel services upon request from guests.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Cashier/Runner
Burger King
Lithia Springs, Georgia
07.2012 - 12.2013
- Greeted customers entering establishments
- Counted money in cash drawers at the beginning of shifts to ensure that the amount were correct and there was adequate change
- Clean, stock and restock workstations and display cases
- Maintained sanitation, health, and safety standards in work areas
- Take payments and tender change
- Assist counter staff and packing ready orders and handing them to customers
- Ensure that the counter area is kept and organized at all times.
Axcess Staffing
Lithia Springs, Georgia
08.2012 - 01.2013
- Followed quality service standards and comply with procedures, rules and regulations
- Received and counted stock items and recorded data manually
- Packed and unpacked items to be stock on shelves stockrooms, warehouses and storage yards
- Packing merchandise for shipment
- Keep a clean and safe working environment and optimise space utilisation
- Report any discrepancies
- Wear the proper safety equipment
- Prepared orders by processing requests and supply orders, pulling materials, packing boxes and placing orders in delivery area.
Arrowhead Staffing
Austell, Georgia
09.2010 - 03.2011
- Received and counted stock items and recorded data manually
- Examined and inspected stock items for wear and defects, reporting any damage to supervisors
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards
- Stored items in orderly and accessible manner in warehouses, tool rooms, supply rooms and other areas
- Prepare and maintain records and reports of inventories, price lists, shipments, shortages, expenditures, and good used and issued
- Counted and verified orders picked to ensure accuracy
- Sort and place material items on racks, shelves or in bin according to organization standards.
Cashier/Runner
Burger King
Lithia Springs, Georgia
03.2010 - 08.2010
- Offered customers carry-out of service at the completion of transactions
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
- Bagged, boxed, wrapped, and gift-wrapped merchandise, and prepared packages for shipment
- Process credit card payments and ensure that customers sign counter slip
- Ensure that correct order has been punch in
- Provide customers with information on daily specials and discount deals.
Cashier / Cook / Runner
Wendy's
Douglasville, Georgia
10.2009 - 02.2010
- Answered customers' questions, and provided information on procedures and policies
- Greeted customers entering establishments
- Served cold drinks, using drink-dispensing machine, and frozen milk drinks and dessert, using milkshake or frozen custard machine
- Selected requested food items from serving and storage areas and assembled items on serving tray or in takeout bag
- Operate large-volume cooking equipment such as grills, deep fryers, or griddles
- Help with different kitchen-related functions.
Runner
McDonalds
Lithia Springs, Georgia
11.2008 - 01.2009
- Greet customers entering establishments
- Receive record, move and lift food and beverages products and supplies
- Provide information providing menu and specials
- Maintained an orderly eating and serving area
- Ensure correct food handling procedures are followed.
Education
High School Diploma -
Lithia Springs High Lithia Springs
01.2009
Skills
- Customer Service
- Hardworking
- Detail-Oriented
- Excellent Oral and Written Communication
- Teamwork
- Decision Making Skills
- Customer-Oriented
- Exceptional Communicator
References
References: Available upon request
Timeline
Housekeeper
County Inn & Suites
01.2022 - Current
Customer Care Representative
Toys"R"Us
06.2021 - 09.2022
Customer Service Representative
Amazon
03.2020 - 04.2022
Key Holder
Dollar General Store
04.2015 - 06.2019
Housekeeper
Country Inns & Suites
11.2014 - 04.2018
Axcess Staffing
08.2012 - 01.2013
Cashier/Runner
Burger King
07.2012 - 12.2013
Arrowhead Staffing
09.2010 - 03.2011
Cashier/Runner
Burger King
03.2010 - 08.2010
Cashier / Cook / Runner
Wendy's
10.2009 - 02.2010
Runner
McDonalds
11.2008 - 01.2009
High School Diploma -
Lithia Springs High Lithia Springs
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