KEOSHA BURKS
Waco,TX
Summary
Highly Motivated analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Skilled at developing new strategies and processes to optimize financial operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Financial Analyst
Aramark Healthcare+
03.2023 - Current
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
- Performed complex financial and budget analyses to determine requirements and justify requested funding.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Provided Financial insight to over 50 accounts daily
Administrative Assistant
Aramark Healthcare+
09.2022 - 03.2023
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses using Birchstreet to facilitate on-time payment.
- Managed Access databases converting complex data into easy-to-interpret data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Executed record filing system to improve document organization and management.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organized new employee orientation schedules for new hires.
General Manager
Tru by Hilton
07.2020 - 09.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Supervised team of 12-15 front desk agents and helped to resolve issues arising during shifts
- Monitored and evaluated performance of personnel to confirm compliance with standards
- Analyzed and evaluated business data to identify opportunities for improvement
- Developed and implemented marketing strategies to promote hotel services
- Implemented successful strategies to increase customer satisfaction
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Oversaw day-to-day operations of 104 room hotel with staff of 30 employees
GENERAL MANAGER
Homewood Suites By Hilton
07.2019 - 08.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Implemented operational strategies and effectively built customer and employee loyalty
- Organized budgets, oversaw P&Ls and achieved margin targets by 10% to consistently stay on track with growth plans
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
DIRECTOR OF SALES AND OPERATIONS
Hilton Garden Inn & Homewood Suites
11.2018 - 07.2019
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals by 7% YOY and service targets by cultivating and securing new customer relationships.
GENERAL MANAGER
Hampton by Hilton
05.2017 - 09.2018
- Responsible for overall operations hotel including all HR functions
- Oversaw day-to-day operations of 120-room hotel with staff of 35 employees
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Prepared annual budgets with controls to prevent overages
ASSISTANT GENERAL MANAGER
Hampton by Hilton
12.2016 - 05.2017
- Enforced quality assurance protocols to deliver ideal customer experiences
- Resolved problems promptly to elevate customer approval
- Motivated, trained and disciplined 20 employees to maximize performance
- Managed team schedule with eye for coverage needs and individual strengths
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Handled cash accurately and prepared deposits
DIRECTOR OF SALES
Hampton Inn By Hilton
01.2014 - 12.2016
- Solely responsible for overall revenue of three hotels: Hampton Inn, Fairfield Inn & Holiday Inn Express and suites
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Personally sold $131,00 in room nights with-in 90 days
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity
- Managed and motivated sales team to increase revenue by 20
ASSISTANT GENERAL MANAGER
Clarion Hotel
01.2012 - 01.2014
- Motivated, trained and disciplined 10 employees to maximize performance
- Handled cash accurately and prepared deposits
- Resolved problems promptly to elevate customer approval
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
SALES COORDINATOR
Clarion Hotel
01.2011 - 01.2012
- Ensured that meeting and related function were executed to exceed clients' expectations Collaborated with customers to ensure that contractual service expectations are executed
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Compiled client profiles and entered information into operating system.
Education
Associates of Science - Business Management
Central Texas College
Killeen, TX2015
High School Diploma - undefined
Connally High School
Waco, TX2005
Skills
- P&L review Scheduling
- Accounts Payable, Advanced Excel, Data Entry, Bookkeeping, Smartsheet
- Payroll processing Interviewing & Recruiting
- Human Resources
- Forecasting, Budgeting, Strategic planning, Cost Control
- Operations & Office Management
- Microsoft Office Suite
- Performance Metrics
- Data Analysis
- Financial Reporting
- Strategic Planning
- Accounting Assistance
Certification
Hilton GM Certified, Hampton Inn, Homewood Suites & Tru by Hilton Hilton Sales Leadership Certified, Hampton Inn & Hilton Garden Inn
Additional Information
- ADDITIONAL, Authorized to work in the US for any employer
Timeline
Regional Financial Analyst
Aramark Healthcare+
03.2023 - Current
Administrative Assistant
Aramark Healthcare+
09.2022 - 03.2023
General Manager
Tru by Hilton
07.2020 - 09.2022
GENERAL MANAGER
Homewood Suites By Hilton
07.2019 - 08.2020
DIRECTOR OF SALES AND OPERATIONS
Hilton Garden Inn & Homewood Suites
11.2018 - 07.2019
GENERAL MANAGER
Hampton by Hilton
05.2017 - 09.2018
ASSISTANT GENERAL MANAGER
Hampton by Hilton
12.2016 - 05.2017
DIRECTOR OF SALES
Hampton Inn By Hilton
01.2014 - 12.2016
ASSISTANT GENERAL MANAGER
Clarion Hotel
01.2012 - 01.2014
SALES COORDINATOR
Clarion Hotel
01.2011 - 01.2012
Associates of Science - Business Management
Central Texas College
High School Diploma - undefined
Connally High School
Hilton GM Certified, Hampton Inn, Homewood Suites & Tru by Hilton Hilton Sales Leadership Certified, Hampton Inn & Hilton Garden Inn
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