Summary
Overview
Work History
Education
Skills
Software
Timeline
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Keosha Henry

Hercules,CA

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

5
5
years of professional experience

Work History

Property Manager

Ebaldc
11.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained sufficient number of units market-ready for lease.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Assistant Property Manager

The John Stewart Company
09.2021 - 11.2022
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Administered operations to handle needs of more than 50 tenants across 50 property units.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Assistant Property Manager

Eden Housing
02.2020 - 09.2021
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Administered operations to handle needs of more than 75 tenants across 75 property units.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Processed security deposit refunds.

Assistant Property Manager

Action Property Management
01.2019 - 02.2020
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors to purchase and set up equipment and services.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Helped to manage over 200 residents per day
  • Exceeded annual occupancy of 50% in one year.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained sufficient number of units market-ready for lease.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Education

Associate of Science - Business And Managerial Economics

City College of San Francisco
San Francisco, CA
12-2019

Skills

  • Complaint resolution
  • Office Staffing
  • Property tours and inspections
  • City and county regulations
  • Telephone and email etiquette
  • Showing and leasing of units
  • Software Utilization
  • Staff Management
  • Basic Mathematics
  • Occupancy Management
  • Administrative Support
  • Affordable housing programs knowledge

Software

Microsoft office

Microsoft excel

Microsoft Suite

Magento

Zendesk

Timeline

Property Manager

Ebaldc
11.2022 - Current

Assistant Property Manager

The John Stewart Company
09.2021 - 11.2022

Assistant Property Manager

Eden Housing
02.2020 - 09.2021

Assistant Property Manager

Action Property Management
01.2019 - 02.2020

Associate of Science - Business And Managerial Economics

City College of San Francisco

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Keosha Henry