Summary
Overview
Work History
Education
Skills
Timeline
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Keosha Jackson

Oklahoma City

Summary

Dynamic and results-driven professional with experience at Amazon, excelling in packaging and labeling while enhancing inventory accuracy. Recognized for exceptional customer service and problem-solving skills, I consistently improved operational efficiency and supported team success through effective leadership and training initiatives. Committed to maintaining high standards of cleanliness and organization.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

Amazon
10.2023 - 01.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Helped train new employees in safe practices and warehouse procedures.

Assistant Manager

Casey
09.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Daycare Teacher

Ms.Chelle Playhouse
05.2021 - 07.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.

Carhop

Sonic
05.2019 - 04.2020
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Enhanced sales by upselling menu items and promoting daily specials.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.

Host

Applebee's Neighborhood Grill & Bar
09.2019 - 12.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Phlebotomy

Global Medical Institute
Oklahoma City, OK
02.2024

Douglass High School
Oklahoma City, OK
05.2021

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Blood collection techniques
  • Venipuncture
  • Patient preparation
  • Specimen labeling procedures
  • Sample and specimen collection
  • Specimen handling
  • Order of draw
  • Capillary puncture
  • Patient confidentiality
  • Infection control
  • Data entry
  • Pediatric phlebotomy
  • Geriatric phlebotomy
  • Diagnostic testing
  • Recording data
  • Biohazard disposal
  • Customer service
  • Money handling
  • Decision-making
  • Team leadership
  • Problem-solving
  • Time management
  • Team motivation

Timeline

Warehouse Worker

Amazon
10.2023 - 01.2025

Assistant Manager

Casey
09.2022 - 06.2023

Daycare Teacher

Ms.Chelle Playhouse
05.2021 - 07.2022

Host

Applebee's Neighborhood Grill & Bar
09.2019 - 12.2019

Carhop

Sonic
05.2019 - 04.2020

Phlebotomy

Global Medical Institute

Douglass High School

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Keosha Jackson