Keosha Oberton
Harrisburg,Pennsylvania
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at T-Mobile where I led a team to significantly improve service ratings. Skilled in multitasking and customer service, I excel in fast-paced environments, ensuring both efficiency and high-quality service. My engaging personality and expertise in responsible alcohol service distinguish me as a versatile professional.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Uncle Dres Cafe
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Home Health Aide
Oakwood Staffing
10.2022 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assistant Store Manager
T-Mobile
01.2024 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Front Office Coordinator
Express Employment Professionals
09.2021 - 06.2023
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
Call Center Representative
Clark Resources
10.2020 - 08.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Friendly High School
Fort Washington, MD05.2007
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Patience and Tolerance
Responsible Alcohol Service
Handling Difficult Customers
Customer service expertise
Reception duties
Front Office Management
Office Management
File Organization
Certification
- Certified Teeth Whitening and consultant, Smiles By Kee - Est 2023
- RAMP Server/Seller Training - July 31st, 2024
Timeline
Bartender
Uncle Dres Cafe
08.2024 - Current
Assistant Store Manager
T-Mobile
01.2024 - 08.2024
Home Health Aide
Oakwood Staffing
10.2022 - Current
Front Office Coordinator
Express Employment Professionals
09.2021 - 06.2023
Call Center Representative
Clark Resources
10.2020 - 08.2021
High School Diploma -
Friendly High School
Similar Profiles
Elaine Maree LambElaine Maree Lamb
Cashier at Uncle Bart CafeCashier at Uncle Bart Cafe
Elena FariasElena Farias
Assistant General Manager at Uncle Julio's Rio Grande CafeAssistant General Manager at Uncle Julio's Rio Grande Cafe
Fatmata JallohFatmata Jalloh
Host at Uncle Julio's Rio Grande CafeHost at Uncle Julio's Rio Grande Cafe