Driven professional with a track record of enhancing customer satisfaction and team efficiency, notably at SUBWAY® Restaurants. Leveraged problem-solving skills and teamwork to exceed sales goals and streamline operations. Demonstrated expertise in customer service and time management, contributing to significant improvements in workplace productivity and client retention. Highly experience Team Member known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Hi, I’m
Keosha Parker
GAINESVILLE,Florida
Summary
Overview
11
years of professional experience
Work History
SUBWAY®Restaurants
Sales Associate
09.2004 - 02.2010
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Holiday Inn
Hotel Housekeeper
05.2002 - 01.2008
Job overview
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Improved speed of room turnover, allowing for earlier check-ins when requested by guests.
- Changed bed linens and collected soiled linens for cleaning.
Hardees
Cashier Assistant
04.1999 - 05.2002
Job overview
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Removed trash, swept, and mopped floors for professional appearance.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
Education
Whitney M Young Job CorpsSimpsonville, KY
No Degree from Office Adminstrative
04.2003
University Overview
JobCorps
Trenton High Trenton, FL
High School Diploma
05.2002
University Overview
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
SUBWAY®Restaurants
09.2004 - 02.2010
Hotel Housekeeper
Holiday Inn
05.2002 - 01.2008
Cashier Assistant
Hardees
04.1999 - 05.2002
Whitney M Young Job Corps
No Degree from Office Adminstrative
Trenton High
High School Diploma
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