Summary
Overview
Work History
Education
Skills
PROFILE
Licenses
Timeline
Generic

Keosha Sutton

Midland,NC

Summary

Insurance professional with extensive experience in developing and implementing comprehensive insurance solutions tailored to meet diverse client needs. Recognized for fostering collaborative relationships that enhance client satisfaction and retention, consistently achieving performance metrics in fast-paced environments. Expertise in client relationship management and policy customization, leading to increased client loyalty and optimized coverage options. Demonstrated reliability and adaptability in addressing complex challenges while ensuring compliance with industry regulations.

Overview

10
10
years of professional experience

Work History

Licensed Insurance Agent

Tzinsurance
06.2023 - Current
  • Educated clients on various insurance products and coverage options to ensure informed decision-making.
  • Conducted needs assessments to tailor insurance solutions that met individual client requirements.
  • Managed policy renewals and updates, maintaining accurate records in customer relationship management systems.
  • Implemented quality assurance measures, resulting in improved compliance with regulatory standards.
  • Guided sales strategies to enhance client acquisition and retention.
  • Managed approximately 20-40 inbound and outbound calls per day

Resolution Specialist

Webhelp
07.2021 - 10.2022
  • Analyzed complex issues, providing effective solutions that improved service delivery efficiency.
  • Collaborated with cross-functional teams to streamline processes and improve response times.
  • Developed training materials for new team members, facilitating knowledge transfer and skill enhancement.
  • Led resolution team in addressing customer inquiries and complaints, ensuring timely and effective responses.

Customer Support Specialist

CVS Minute Clinic
10.2020 - 07.2021
  • Utilized electronic health record systems to maintain up-to-date patient information and streamline communication.
  • Managed inbound patient inquiries, ensuring accurate information delivery and timely resolution of concerns
  • Provided COVID-19 test results to patients .
  • Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
  • Educated patients on clinic services, procedures, and insurance coverage to improve understanding and satisfaction.

Supply Chain Logistics Agent

ProLogistix
02.2018 - 07.2019
  • Process and fulfill client orders through advanced order pulling process.
  • Operate with acute attention to detail in packing and assignment of orders to clients.
  • Member of a ten (10) persons team, working to achieve excellent error free processing.
  • Conducted regular audits of logistics operations, maintaining high levels of accuracy and accountability within the team.

Customer Service Agent

Iqor
10.2017 - 09.2018
  • Processed customer transactions using point of sale system.
  • Responded to customer complaints with courtesy while finding a positive resolution.
  • Educated customers on product features and benefits to drive informed purchasing decisions.
  • Resolved customer inquiries regarding billing discrepancies, enhancing client satisfaction and trust.
  • Processed high-volume payment transactions efficiently and accurately.

Cashier / Food Order Specialist

Sadies Café
09.2015 - 06.2016
  • Greeted customers and developed rapport while processing successfully take-out delivery orders.
  • Responsible for operating business computer and monitoring company capital through use of the cash register.
  • Interacted with customers in a busy atmosphere while efficiently maintaining my workload.
  • Performed all aspects of food preparation, delivery, and clean up.
  • Processed customer transactions efficiently, ensuring accurate cash handling and balanced registers.
  • Resolved customer inquiries and concerns, promoting positive interactions and loyalty.

Cashier / Food Order Process Agent

Burger King
02.2015 - 07.2015
  • Greeted customers and processed orders taken in a fast-food environment.
  • Responsible for operating cash register and breaking down of funds overnight.
  • Managed the clean up of our facility during break down at the conclusion of shifts.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained clean and organized cash register area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and service standards.

Education

High School Diploma -

North Lenoir High School
Charlotte, NC
05.2015

Some College (No Degree) -

Central Piedmont Community College
Charlotte, NC

Skills

  • Skilled in insurance sales techniques
  • Proficient in insurance solutions
  • Client engagement strategies
  • Customer account coordination
  • Confident decision-making
  • Engaged listening
  • Logical evaluation
  • Customer relations
  • Conflict resolution

PROFILE

  • Exceptional ability to build relationships and resolve complex issues, while establishing person to person rapport and loyalty.
  • Demonstrate outstanding problem solving and active learning skills – able to diffuse difficult customer situations with tact and ease.
  • Acknowledged for unwavering commitment to providing exceptional customer service.

Licenses

  • Accident and Health
  • Medicare Supplement/Long Term Care

Timeline

Licensed Insurance Agent

Tzinsurance
06.2023 - Current

Resolution Specialist

Webhelp
07.2021 - 10.2022

Customer Support Specialist

CVS Minute Clinic
10.2020 - 07.2021

Supply Chain Logistics Agent

ProLogistix
02.2018 - 07.2019

Customer Service Agent

Iqor
10.2017 - 09.2018

Cashier / Food Order Specialist

Sadies Café
09.2015 - 06.2016

Cashier / Food Order Process Agent

Burger King
02.2015 - 07.2015

High School Diploma -

North Lenoir High School

Some College (No Degree) -

Central Piedmont Community College

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