Keosha Swinney
Windermere,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled in responding to emergency situations and remaining calm under pressure. Dedicated to exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines Inc.
09.2014 - Current
- Ensure the safety and comfort of customers onboard aircraft.
- Perform pre-flight cabin checks to maintain operational safety equipment.
- Demonstrate knowledge of aircraft safety features and emergency equipment.
- Relay updates and information to passengers after confirming key details with pilots.
- Respond to passenger emergencies to provide first aid.
- Collaborate with flight crew to maximize smooth and safe flights.
- Support passengers with special needs and assist wheelchair passengers.
- Advise passengers of flight regulations to maximize safety and security.
- Attend workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitate communication between flight deck and cabin crew before and during flights to promote smooth operations.
Reimbursement Coordinator
ERMI Inc.
11.2011 - 04.2014
- Verified patients' eligibility and claim status with insurance agencies.
- Examined patients' insurance coverage, deductibles, out-of-pocket expenses & DME max under their current policy.
- Sought authorization of services with insurance companies and workers compensation adjustors.
- Billed charges and submitted claims to insurance carriers in order to post all incoming payments and adjustments.
- Followed up on all patient accounts, and documented all collection activity.
- Processed all denials to determine if claim needed to be re-filed, adjusted, or appealed with the payor.
- Maintained strict HIPPA compliance.
- Worked collaboratively in teams with the sales force to execute timely customer service for the benefit of patients, physicians and healthcare providers.
- Followed up on requests for medical records, doctor notes, and prescriptions.
- Managed over 150 customer accounts per month.
Education
High School Diploma - undefined
Stockbridge Senior High
Stockbridge, GA2002
Skills
- Schedule Management
- Emergency Response
- Passenger Safety Management
- Emergency Care
- FAA Regulations
- Aviation Regulations
- Relationship Management
- Report Generation
- Emergency Situations Management
- Crew Coordination
- Excellent communication
- Safety compliance
- Conflict resolution
- Stress management
- Decision-making abilities
Certification
MedTech:
Tucker, GA 2010
Certified Medical Assistant
Medical Office Expert Certificate
Certificate of Demonstrated Proficiency- FAA
CPR/AED Certification, American Red Cross
Timeline
Flight Attendant
Delta Air Lines Inc.
09.2014 - Current
Reimbursement Coordinator
ERMI Inc.
11.2011 - 04.2014
High School Diploma - undefined
Stockbridge Senior High