Summary
Overview
Work History
Education
Skills
Timeline
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Keosha Williams

Memphis,TN

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current TN license with clean driving record. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Shuttle Driver

Big Cypress Lodge
01.2023 - Current
  • Kept shuttle and reception areas clean and organized
  • Drove shuttle buses, limousines or company cars to transport passengers
  • Maintained strict compliance with safety rules for passenger and driver protection
  • Complied with traffic regulations to safely operate vehicles
  • Adhered to all safety regulations set forth by the Department of Transportation
  • Completed appropriate inspection paperwork and reported results to supervisors
  • Assisted passengers with boarding and disembarking the shuttle bus
  • Completed transfers at hubs and final destinations to keep routes on schedule.

Mobile Support Equipment Operator

Shelby County Public Schools
08.2014 - 01.2024
  • Checked fuel supplies at sites to verify adequate availability
  • Performed pre-trip inspections to ensure safe operation of the vehicle and to determine any necessary repairs or adjustments
  • Operated equipment to move and position raw materials or finished components
  • Transported materials around construction sites to work locations
  • Followed safety regulations while operating equipment to achieve safe conduct
  • Followed safety protocols when operating vehicles in congested areas or in hazardous conditions
  • Completed routine inspections on vehicles.

Picker Packer

Nike Warehouse
11.2021 - 06.2023
  • Tracked inventories and input equipment counts into warehouse databases
  • Stocked shelves, racks, and bins with new or transferred merchandise
  • Used handheld scanners to key in data for packages
  • Packaged fragile items with protective padding to prevent damages during shipments
  • Reviewed packing slips and other documentation to properly box requested items for shipment
  • Operated forklift and pallet jack to transport heavy loads
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

Delivery Driver

Fed Ex Ground
02.2018 - 06.2022
  • Kept accurate logs of all deliveries and trips
  • Received daily delivery instructions and route assignments from dispatch
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks
  • Loaded trucks and safely secured merchandise to prevent damage during transportation
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Notified customers of delays to decrease calls to support.

Customer Service Representative

Mimeo
02.2013 - 11.2017
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly
  • Promoted available products and services to customers during service, account management and order calls
  • Prepared and evaluated CRM reports to identify problems and areas for improvement
  • Took special orders in person and over telephone, generating additional revenue every month
  • Conferred with customers by telephone or in person to provide information about products or services and take orders
  • Provided top quality control and eliminated downtime to maximize revenue
  • Developed strong customer relationships to encourage repeat business
  • Set up and activated customer accounts.

Cashier Team Lead

Aramark
02.2010 - 09.2014
  • Built and maintained productive relationships with employees
  • Answered phone calls to assist customers with questions and orders
  • Inventoried stock and placed new orders to maintain supplies for expected demand
  • Assisted customers with locating items within the store when requested
  • Processed customer payments quickly and returned exact change and receipts
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly
  • Scanned items and checked pricing on cash register for accuracy
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Hospital Administration -

Tennessee College of Applied Technology - Crump
Memphis, TN

High School Diploma -

Craigmont High School
Memphis, TN
07.2009

Skills

  • Vehicle Maintenance
  • Clean Driving Record
  • GPS Applications
  • Vehicle Maintenance and Repair

Timeline

Shuttle Driver

Big Cypress Lodge
01.2023 - Current

Picker Packer

Nike Warehouse
11.2021 - 06.2023

Delivery Driver

Fed Ex Ground
02.2018 - 06.2022

Mobile Support Equipment Operator

Shelby County Public Schools
08.2014 - 01.2024

Customer Service Representative

Mimeo
02.2013 - 11.2017

Cashier Team Lead

Aramark
02.2010 - 09.2014

Hospital Administration -

Tennessee College of Applied Technology - Crump

High School Diploma -

Craigmont High School

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Keosha Williams