Keosha Williams
Wendell ,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lets Take Surveys
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer over 100 telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medication Aide
Morning Side Of Raleigh
01.2021 - 12.2021
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient well-being.
- Assisted 5-10 patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Reported changes in patient status regarding drug therapy.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Turned and repositioned patients to prevent bedsores.
Customer Service Cashier and Sales
Ross Dress For Less
01.2020 - 01.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about over 50 products sold throughout store.
Medication Aide
Knightdale Assisted Living
03.2017 - 11.2019
- Checked 10-20 vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
GED -
Wake Technical Community College
Raleigh, NC12.2013
Skills
- Lotus Notes
- Customer Relations
- Freight Operations
- Microsoft Excel
- Soft Skills
- Compassion and Patience
- Resident Care
- Memory Care
- Home Health
- Team Work
- Tolerance
- Listening and Understanding
- Multitasking
- Competitiveness
- Self-Control
- Retail Sales Customer Service
- Staff Training
- Active Listening
- Credit Card Payment Processing
- Microsoft Word
- Stocking and Replenishing
- Conflict Resolution
- Medical Terminology Knowledge
- Closing Sales
- Problem-Solving Ability
- Refund Processing
- Managing Multiple Tasks
- Computer Proficiency
- Money Handling Abilities
- Warehousing Functions
- Critical Thinking
- Customer Consulting
- Professional Telephone Demeanor
- Reading Comprehension
- Typing Proficiency
- Customer Relationship Management
- Shipping and Receiving Understanding
- Call Center Operations
- Senior Leadership Support
- Delivery Scheduling
- Technical Support
Certification
- CMA - Certified Medication Aide
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
Lets Take Surveys
02.2023 - Current
Medication Aide
Morning Side Of Raleigh
01.2021 - 12.2021
Customer Service Cashier and Sales
Ross Dress For Less
01.2020 - 01.2021
Medication Aide
Knightdale Assisted Living
03.2017 - 11.2019
GED -
Wake Technical Community College
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