Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keosha Williams

Houston,TX

Summary

Dedicated community manager with 25 years of management experience. Highly trained professional with a passion for working with and for people. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Solutions-oriented problem-solver with a goal-oriented mindset.

Overview

10
10
years of professional experience

Work History

Community Manager

ITEX
10.2022 - Current
  • Responsible for the day-to-day operations of a 140-unit LIHTC and HOME apartment community located in Tomball, TX.
  • • Provides excellent customer service to all prospects, residents, and guests.
  • Successfully leads, directs, and supervises a team of three site employees, Assistant Community Manager, Maintenance Technician, and a Housekeeper.
  • Performs accounting tasks such as posting security deposits, application fees, rent payments, and Housing Authority payments.
  • Oversees and ensures timely submittals of monthly HOME and Tax Credit recertification's of the community.
  • Effectively completes resident move-outs and Deposit Accounting per the company's timeline by reviewing lease terms, posting move-out charges and processing the disposition in accordance with legal requirements.
  • Responds to resident questions, concerns, and requests in a timely manner, and takes appropriate action to resolve and address service issues with the assistance of the Maintenance team.
  • Completes regular community inspections of common areas, amenities, and vacant apartment.
  • Supervises all move-ins by overseeing applicant screening, administering lease agreements, and ensuring accuracy of lease data and addendums, ensuring receipt of all move-in dues prior to releasing keys, enabling recurring monthly charges, and posting move-ins on move-in day.
  • Issues Rent Reminders and Small Balance letters monthly, lease violation and legal notices when appropriate, while ensuring accuracy and compliance with legal requirements.
  • Completes monthly financial Variance reports.
  • Completes additional duties assigned by the Portfolio Manager.

Assistant Community Manager

Infinity Staffing Solutions
06.2022 - 10.2022
  • Assist the Community Manager in all aspects of daily operations for your community.
  • Provide excellent customer service to all residents, prospects, and guests.
  • Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move-ins, move-outs, and zero receipts in a timely
    manner.
  • Work effectively with the Accounting Department to resolve accounting issues and errors.
  • Respond to resident questions, concerns, and requests in a timely manner. Work effectively with community manager to deescalate and resolve concerns and complaints.
  • Assist the Community Manager with compliance requirements of the HUD and Tax Credit program as it relates to the community including monitoring rents, new move-ins, move-outs and recertification's.

Case Manager Specialist

Plexos Group
09.2021 - 12.2021
  • Responsible for providing comprehensive case management services to survivors of disasters per program guidelines and requirements, which includes conducting an assessment and providing short-term and/or long-term case management services in accordance with agency standards, funding guidelines, and other federal, state, and local regulatory requirements.
  • Meet and interview clients to conduct intake, assessment, and program eligibility determination; provide information and referrals to appropriate resources; and prioritize needs and services.
  • Accurately complete and submit all case notes, files, and records in a timely manner; use appropriate tracking and database systems to record case and progress notes; maintain detailed and organized files.

Senior Housing Specialist

East Baton Rouge Parish Housing Authority
08.2018 - 08.2019
  • Directed the day-to-day property management activities of the assigned public housing properties.
  • Determined annual income in accordance with HUD rules by obtaining an EIV, or third-party verification of income, and adjusted income and total tenant payment in accordance with HUD rules.
  • Managed tenant accountants, rent changes, retroactive billings, and rent collections.
  • Processed annual and interim re-certifications and continued eligibility for compliance.
  • Ensured compliance with Public Housing Assessment Standards (PHAS)
  • Place information received through the mail, by fax, or email in the appropriate part of the participant file immediately.
  • Inspected all units prior to move-ins and after all move-outs.
  • Conducted quarterly inspections.
  • Answer residents’s questions, providing information on the status of rent, damage claims, late payments, property inspections, provisions of the lease and contract, program regulations, Housing Authority policies and procedures, etc.
  • Opened and closed work orders.

Property Manager

Springtree Apartments
05.2014 - 02.2018
  • Responsible for the day-to-day operations of a 178-unit LIHTC apartment community located in Denham Springs, LA
  • Successfully leads, directs, and supervises a team of two site employees, including the leasing agent, and one maintenance technician conducts 90-day and annual performance reviews.
  • Performs accounting tasks such as posting monthly rent charges, posting rent payments, Housing Authority payments, and Late fees; reviewing and approving invoices, processing NSF payments, as well as processing Month End and Zero Receipts.
  • Provides excellent customer service to all prospects, residents, and guests.
  • Oversees and ensures timely submittals of monthly Tax Credit recertification's of the community.
  • Prepared Section 8 packages for reviewing supervisors.
  • Conducted annual unit inspections to ensure compliance with Tax Credit Regulatory standards.
  • Determined annual income in accordance with HUD rules by obtaining an EIV or third-party verification of income.
  • Develop rental agreements, collect deposits and rent, enforce the terms of rental agreements, and proceed with eviction when needed.

Education

Associate of Arts - Business Administration And Management

ITI Technical College
Baton Rouge, LA
06.2010

Skills

  • Excellent Customer Service
  • Organizational and Project Management Skills
  • Adaptability
  • Excellent Communication Skills
  • Interpersonal Communication
  • Enthusiastic Team Player
  • Staff Management
  • HQS Inspection
  • HOME Audit
  • Rent Cafe
  • Yardi

Timeline

Community Manager

ITEX
10.2022 - Current

Assistant Community Manager

Infinity Staffing Solutions
06.2022 - 10.2022

Case Manager Specialist

Plexos Group
09.2021 - 12.2021

Senior Housing Specialist

East Baton Rouge Parish Housing Authority
08.2018 - 08.2019

Property Manager

Springtree Apartments
05.2014 - 02.2018

Associate of Arts - Business Administration And Management

ITI Technical College

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Keosha Williams