KeOshinique Thames
LaGrange
Summary
Dedicated phlebotomy student skilled in blood collection techniques, patient preparation, and safety compliance. Eager to apply strong communication and electronic health record management skills to enhance patient care and support clinical operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phlebotomy Student
Premier Medical Training Services,LLC
La Grange
08.2025 - 10.2025
- Collected blood samples using proper phlebotomy techniques.
- Prepared patients for venipuncture through effective communication and reassurance.
- Maintained cleanliness and organization of the work area and equipment.
- Assisted instructors in demonstrating phlebotomy procedures to fellow students.
- Followed safety protocols to ensure a sterile environment during procedures.
- Engaged in hands-on practice to develop venipuncture and capillary skills, and techniques.
- Operated centrifuges, microscopes, and other laboratory equipment as needed.
Medical Receptionist
Total Diagnostic and Interventional Pain
La Grange
06.2024 - 05.2025
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow seamlessly.
- Managed patient records using electronic health record systems.
- Handled insurance verification and processed patient information accurately.
- Communicated effectively with healthcare providers regarding patient needs.
- Maintained cleanliness and organization of reception area consistently.
- Assisted patients with inquiries and directed them to appropriate services.
- Collaborated with team members to enhance overall patient experience.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and coded patient information or data in appropriate computer system.
Cashier
Walmart
La Grange
08.2020 - 06.2024
- Provided excellent customer service during high-volume shopping periods.
- Processed transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area for efficient operations.
- Assisted customers with product inquiries and problem resolution.
- Collaborated with team members to streamline checkout processes.
- Handled cash, credit, and return transactions with attention to detail.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Performed daily transactions such as cash deposits, check cashing, loan payments and money orders.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
Deli Associate
Walmart
La Grange
01.2019 - 07.2020
- Prepared deli meats and cheeses according to customer specifications.
- Maintained cleanliness and organization of deli counter and equipment.
- Assisted customers with product selections and answered questions.
- Operated slicing machines and scales for precise portioning.
- Stocked shelves with fresh products and rotated inventory daily.
- Monitored food safety standards and adhered to health regulations.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Checked expiration dates on packaged goods before placing them on display.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
Assembly Line Worker
Milliken & Co
La Grange
05.2018 - 12.2019
- Operated assembly line machinery to ensure efficient production flow.
- Assembled components according to specifications and quality standards.
- Conducted routine inspections to maintain equipment functionality and safety.
- Collaborated with team members to troubleshoot production issues promptly.
- Assisted in training new employees on assembly line processes and equipment use.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Operated splicing equipment for fiber optic and copper cables.
- Conducted quality checks on completed splices for accuracy and reliability.
- Maintained inventory of tools and materials for efficient workflow.
- Documented work progress and maintained accurate project records.
- Operated tufting machines to create high-quality carpet products.
Inspector in Quality Assurance and Quality Control
Johnson Controls
Lagrange
08.2015 - 02.2018
- Conducted detailed inspections of products for quality compliance.
- Monitored production processes to ensure adherence to standards.
- Utilized inspection tools to assess product integrity and performance.
- Assisted in root cause analysis for quality issues and corrective actions.
- Maintained accurate records of inspection results, test data, calibration activities, and other related documents.
- Verified proper labeling, packaging, shipping and receiving documentation prior to releasing products from the facility.
- Reviewed supplier performance reports to identify trends or opportunities for improvement.
- Investigated customer complaints regarding quality issues and performed root cause analysis.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Inspected and repaired products to meet project expectations.
Cashier
Zaxbys
05.2012 - 08.2015
- Provided excellent customer service during busy dining hours.
- Trained new employees on restaurant policies and procedures.
- Handled customer complaints with professionalism and empathy.
- Kept work area clean and organized throughout shift.
- Greeted customers and provided friendly customer service.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
- Inspected dining room areas for cleanliness including wiping down tables, chairs, windowsills, counters, shelves.
- Processed takeout orders correctly while providing accurate information about the order status.
- Demonstrated knowledge of menu items by accurately answering questions from customers.
- Stocked serving stations with napkins, silverware, and condiments, ensuring that all items were properly cleaned and sanitized before use.
- Organized tables for incoming guests prior to their arrival.
- Monitored food preparation times closely so that dishes could be served hot at the right time.
- Adhered to health regulations related to proper food storage temperatures and sanitation practices.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash register and processed customer payments efficiently.
Education
Associate of Science - Administrative Medical Assistant
Ultimate Medical Academy
Clearwater, FL03-2024
Skills
- Blood collection techniques
- Patient preparation procedures
- Safety compliance protocols
- Laboratory equipment operation
- Electronic health record management
- Electronic health records
- Customer service
- Appointment scheduling
- Record management
- Data entry accuracy
- Effective communication
- Problem solving
- Time management
- Pre-analytical errors
- Needlestick safety
- Patient identification
- Professionalism and ethics
- Centrifugation process
- Venipuncture technique
- Anatomy and physiology
- Sample handling
- Proper tourniquet application
- HIPAA compliance
- Bloodborne pathogens
- Capillary puncture
- Order of draw
- Medical records handling
- Transaction processing
- Customer relationship management
- Quality assurance
- Empathy and patience
- Quality control
- Basic computer skills
- Data analysis
- Records management
- Scheduling appointments
Certification
- Certified Phlebotomy Technician
References
References available upon request.
Timeline
Phlebotomy Student
Premier Medical Training Services,LLC
08.2025 - 10.2025
Medical Receptionist
Total Diagnostic and Interventional Pain
06.2024 - 05.2025
Cashier
Walmart
08.2020 - 06.2024
Deli Associate
Walmart
01.2019 - 07.2020
Assembly Line Worker
Milliken & Co
05.2018 - 12.2019
Inspector in Quality Assurance and Quality Control
Johnson Controls
08.2015 - 02.2018
Cashier
Zaxbys
05.2012 - 08.2015
Associate of Science - Administrative Medical Assistant
Ultimate Medical Academy