Kepatrick Thomas Jr
Jackson,MS
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
5
5
years of professional experience
Work History
Chick-fil-A Team Member
Chick-fil-A
Greenville, Mississippi
05.2022 - 08.2023
- Participated in regular training sessions to improve product knowledge and service skills.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Operated cash registers to process payments from customers.
- Developed positive customer relationships through friendly greeting and excellent service.
- Assisted with assembly, installation and repair of various types of equipment.
- Troubleshot mechanical issues with the equipment and coordinated repairs as needed.
Home Depot Freight Team
Home Depot
Great Falls, MT
07.2021 - 03.2022
- Ensured compliance with all applicable laws, regulations and safety requirements.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Checked import and export documentation to determine cargo contents.
- Operated scanning equipment to track inventory and document cargo movement.
- Loaded, unloaded, and moved cargo by hand and using forklifts, pallet jacks, and other equipment.
- Participated in training sessions on safety procedures and new equipment operation.
- Resolved any issues related to damaged goods during transit or incorrect deliveries.
McDonalds Crew Shift Manager
McDonald's
Great Falls, Montana
02.2018 - 05.2020
- Communicated with other shift managers to facilitate continuum of customer service.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
High School Diploma -
CM Russell Highschool
Great Falls, Montana05-2020
Bachelor of Science - Chemistry
Jackson State University
Jackson, MSSkills
- Equipment maintenance
- Sales and marketing
- Staff education and training
- Goal setting and achievement
- Computer skills
- Product knowledge
- Cash handling
- Sales support
- Quality assurance
Timeline
Chick-fil-A Team Member
Chick-fil-A
05.2022 - 08.2023
Home Depot Freight Team
Home Depot
07.2021 - 03.2022
McDonalds Crew Shift Manager
McDonald's
02.2018 - 05.2020
High School Diploma -
CM Russell Highschool
Bachelor of Science - Chemistry
Jackson State University