Summary
Overview
Work History
Education
Skills
Timeline
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KEPHORIA TURNER

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Problem Solver

Amazon
Houston, TX
10.2021 - Current
  • Developed highly empathetic client relationships and earned a reputation for exceeding common service goals.
  • Communicated professionally with colleagues, freelancers, and clients.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Managed timely and effective replacement of damaged or missing products.
  • Established a high-performance rate of 100% in productivity
  • Defined problem to identify, prioritize, and select alternatives
  • Defined problems to make decisions and moved forward to support a quick resolution
  • Researched and extracted data to complete tasks
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Supported and developed processes and systems to facilitate quick responses to customers.
  • Searched for opportunities to improve or incorporate ways to serve, create and operate
  • Networked to gather outside expertise to solve issues
  • Used logic and imagination to analyze situations and develop intelligent solutions

Inbound Stower

Amazon
Houston, TX
07.2020 - 10.2021
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Maintained 100% accuracy while updating online inventory databases.
  • Filled over 7000 daily customer orders with efficiency and accuracy.

Service Desk Representative

Wal-Mart
Houston, TX
10.2018 - 12.2019
  • Maintained customer satisfaction while handling product returns quickly and professionally. Checked prices for customers and processed items sold by scanning barcodes. Educated customers on promotions to enhance sales. Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Entered service tickets into the incident tracking system to facilitate faster problem identification and resolution
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies
  • Discussed customer concerns regarding product usage, billing, or products to promote improved user experience
  • Engaged in user support interactions via telephone, chat, and email platforms
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Answered customer telephone calls promptly and appropriately handled needs.

Caregiver

Griswold Home Care
Houston, TX
04.2016 - 12.2017
  • Assisted with daily living activities by helping with hygiene needs, bathing and household chores Take patient's vital signs and set up medical equipment Monitored progress and documented any patient health status changes to keep healthcare team updated Specialized with hospice care patients

Caregiver

Private In Home, Attendant
Houston, TX
02.2014 - 03.2015
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming Help administer liquid medication with proper dosage Establishing a good relation with client and making them feel as comfortable as possible Maintain patients feeding pump and help administer medication with proper dosage

Education

No Degree - Radiologist Assistant

Lone Star College System
Katy, TX
12.2024

Skills

  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Order and Refund Processing
  • Customer Retention Strategies

Timeline

Problem Solver

Amazon
10.2021 - Current

Inbound Stower

Amazon
07.2020 - 10.2021

Service Desk Representative

Wal-Mart
10.2018 - 12.2019

Caregiver

Griswold Home Care
04.2016 - 12.2017

Caregiver

Private In Home, Attendant
02.2014 - 03.2015

No Degree - Radiologist Assistant

Lone Star College System

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