Ke'R Johnson
Birmingham,AL
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Overnight Freight Associate
The Home Depot Store
03.2022 - Current
- Received, sorted and processed incoming stock and materials to prepare stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Maintained neat, organized stockroom free of hazards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Managed orders to verify accuracy of incoming and outgoing shipments.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
- Handled day-to-day shipping and receiving overseeing more than 1200 packages per day.
Client Advisor
Creative Dog Training
02.2022 - 04.2023
- Recommended specific investments to help clients meet financial goals.
- Completed daily logs, tracked data and managed clients' book of business.
- Helped clients make informed decisions about financial future.
- Assisted customers in depositing and withdrawing cash.
- Gathered, organized and input information into digital database.
- Managed over 30 calls a day.
Personal Shopper
Walmart
03.2021 - 12.2021
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Support Lead
Five Below
10.2019 - 03.2021
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Manager
TACALA
09.2018 - 12.2020
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Developed detailed plans based on broad guidance and direction.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
High School Diploma -
MINOR HIGH SCHOOL
05.2020
Skills
- Process Transactions
- Customer Account Management
- Customer Data Confidentiality
- Order and Refund Processing
- Billing Adjustments and Refunds
- Sales Quota Achievement
- Account Closing
- Customer Transactions
- Customer Satisfaction
- Microsoft Office
Certification
Microsoft Office
PowerPoint
Excel
Timeline
Overnight Freight Associate
The Home Depot Store
03.2022 - Current
Client Advisor
Creative Dog Training
02.2022 - 04.2023
Personal Shopper
Walmart
03.2021 - 12.2021
Support Lead
Five Below
10.2019 - 03.2021
Manager
TACALA
09.2018 - 12.2020
High School Diploma -
MINOR HIGH SCHOOL
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