Kera Begay

Addresses and resolves customer complaints and issues. Manages projects, ensuring coordination with internal and external customers and adherence to the scope of work. Provide project status reports and guidance to NTUA internal customers on project development, scope, schedules, and budgets. Tracks projects from initiation to completion, resolving issues for successful outcomes. Formulates capital, operation, and maintenance budgets, monitors costs, and allocates funds for projects. Organizes project plans, prioritizes initiatives, and ensures timely implementation. Performs database management and mentors project teams on processes. Monitors work orders for accuracy and assists with error corrections. Develop reports for management to support strategic and tactical decision-making. Represents EISD at meetings with customers, consultants, and contractors.

Address and resolve customer complaints and issues, ensuring effective communication and coordination with internal and external stakeholders. Administer projects by developing policies, procedures, and standard operating practices; oversee project scope, deliverables, schedules, budgets, and tasks. Provide project status reports and guidance to internal teams, facilitating successful project completion from initiation to closure. Formulate and monitor capital and O&M budgets, ensuring accurate tracking of costs and allocation of resources. Organize and manage project plans, prioritizing initiatives for timely implementation and completion. Mentor project teams on processes, ensuring prompt work order closeouts and analysis of project costs. Generate and analyze reports for strategic decision-making, focusing on projects with unusual cost and duration characteristics. Represent the Electric System Planning Section in meetings with customers, consultants, and contractors, addressing project-related concerns and collaborating on solutions.

Responsible for coordinating utility service maintenance and developing capital work orders. Include preparing project estimates, scheduling, drawing construction plans, and generating reports on data status, costs, budgets, and materials used during the planning stage of engineering and construction projects. This encompasses planning, estimating, scheduling, and closing out work order service plans. Communicate with various departments and supervisors to assess workloads, personnel availability, resources needed, and primary project issues. Prioritize initiatives, and ensure the timely implementation and completion of projects. Represent NTUA in meetings with customers, consultants, and contractors regarding assigned projects. I assist with issuing work order numbers and filing relevant documents.

Responsible for surveying utility lines, engineering line designs, drafting, and feasibility cost estimates for utility extensions reservation-wide. Prepare 'as-built' drawings from data on completed work orders, assist, and obtain right-of-way, archaeological clearances, and similar field clearances. Perform field verifications, mark points of measurement with elevation, station number, and other identifying marks, and check completed maps. Contact customers to investigate conditions and obtain the necessary information for the completion of requests for new service. Represent NTUA at meetings with customers, consultants, and contractors in reference to assigned projects, and assist with issuing work order numbers and filing documents. Coordinate changes and additions of work orders with the respective NTUA personnel.

(SUMMER WORKER)Ensure high levels of customer satisfaction through excellent sales service. Maintain outstanding store condition and visual merchandising standards. Maintain a fully stocked store. Ascertain customers' needs and wants. Recommend and display items that match customers' needs. Welcome and greet customers. Manage point-of-sale processes. Actively involved in the receiving of new shipments. Keep up to date with product information. Accurately describe product features and benefits. Followed all companies’ policies and procedures.

Responsible for opening and closing a store. Their duties also include handling operational procedures, assisting cashiers, providing customer service, supervising cleaning staff, setting alarms, managing books, and keeping the entry area clean and organized.

General office practices such as receiving, logging, and distributing incoming and outgoing mail, typing correspondences, answering telephone calls, assisting clientele with their inquiries and documentation, reviewing financial assistance documents prior to data entry, and setting up a database and filing system that is in compliance with company records management policy and procedures.