Kera Blango

An immersive training program aimed at launching tech careers through practical experience, internships, and microwork projects. The program focuses on obtaining CompTIA A+, ITF+, and Google IT Support certifications.

• Managed support tickets to resolve hardware, software, and network issues, ensuring timely solutions and customer satisfaction.
• Configured and maintained network infrastructure (routers, switches) for secure and seamless connectivity.
• Administered user accounts in Active Directory, including creation, password resets, and permissions management.
• Diagnosed and resolved software issues for PC and mobile devices, optimizing system performance.
• Documented technical issues and resolutions for efficient case management, and future reference.
• Collaborated with the IT team to troubleshoot and implement solutions for system and network issues.
• Gained expertise in cloud computing and virtualization to enhance system efficiency and performance.
• Assembled, installed, and troubleshot hardware components, including storage devices, printers, and laptops.
• Supported multiple operating systems (Windows, Linux, macOS) to ensure smooth system operation across platforms.
• Implemented security best practices to safeguard devices and network systems from vulnerabilities.

• I greeted and assisted customers, identifying their vehicle preferences and needs to provide personalized recommendations.
  • Answered frequently asked questions from customers. • Conducted product demonstrations and test drives, highlighting vehicle features and benefits to enhance customer decision-making.
  Managed the sales process from initial inquiry to closing, handling contracts, and ensuring a smooth transaction.
  Developed and maintained relationships with customers, providing post-sale follow-up to ensure continued satisfaction, and foster repeat business.
  Achieved sales quotas and contributed to team goals, consistently meeting or exceeding monthly performance objectives.
  Stayed up to date on product knowledge, dealership promotions, and industry trends to provide expert guidance to customers.
  • Accurately input customer details into CRM systems, ensuring that the data is complete and up-to-date.
  • Maintained detailed notes on customer preferences, interactions, and follow-ups to provide personalized service, and improve sales outcomes.
  • Collect and file all required documents appropriately.
  Processed and maintained required documentation, including contracts, agreements, and other sales-related paperwork, for seamless transaction processing.
  • Collaborated with finance managers to provide detailed customer insights, including needs, family information, and product interests, while helping to build trust and ensuring personalized financing solutions that aligned with customer preferences.