Kera Briscoe

• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Took bookorders from teachers, assisted with payments,track down orders, and helped with any and all customers service questions.

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

Performs administrative duties using specific knowledge of medical terminology. Responsible for scheduling patient appointments and making reminder calls. Checking in and checking patient out. Uploading Referral and Scheduling those Referral Inputting insurance information and keeping patient charts information up to date.

• Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.