Kera Dunn

• Supports the Property Manager in overseeing all aspects of a portfolio of commercial medical office buildings, including leasing, operations, and financial processes. Ensures that all services are delivered in compliance with company policies, procedures, regulations, and contractual obligations. Responsibilities include, but are not limited to:
• Assist in managing day-to-day operations of commercial medical office buildings.
• Support leasing activities, including tenant relations, lease administration, and move-in/move-out coordination.
• Monitor and ensure compliance with company policies, regulatory requirements, and contractual obligations.
• Coordinate with vendors, contractors, and internal teams to ensure timely completion of maintenance, capital projects, and service requests.
• Assist with financial processes including accounts payable/receivable, budgeting, forecasting, and reporting.
• Conduct property inspections to ensure building systems, common areas, and tenant spaces are properly maintained.
• Prepare and maintain reports, documentation, and records required for operational and financial management.
• Respond to tenant inquiries, concerns, and requests promptly, escalating as needed.
• Participate in emergency response planning, implementation, and documentation.
• Perform additional duties and responsibilities as assigned by the Property Manager or Company leadership.

• Oversee the day-to-day operations of a portfolio of distinguished Class A office buildings, retail spaces, and a parking garage totaling 720,014 sq. ft. Proficient in tenant and vendor relations, resolve conflicts, and maintain accurate financial and operational records. Experienced in lease administration, property inspections, capital improvement coordination, and preparation of Tax, CAM, and insurance billings. Adept at managing accounts payable/receivable, conducting property tours, updating vacancy reports, and developing emergency response plans, with a strong focus on operational excellence and tenant satisfaction.
• Develop and maintain positive relationships with tenants, vendors, and contractors.
• Resolve tenant conflicts and complaints with strong communication and problem-solving skills.
• Maintain accurate records of rent payments, delinquency reports, and move-in/move-out inspections.
• Create and manage office files, including contracts, billing information, and data required for monthly reports.
• Proficient in understanding management agreements and contract language.
• Oversee financial management tasks, including budgeting, forecasting, and general accounting.
• Prepare Tax, CAM, and insurance billings to tenants, including annual CAM billings and prior-year true-ups.
• Assist in supervising capital improvement projects and coordinate with contractors.
• Manage accounts payable and receivable for each property, including coding all invoices in the accounting system.
• Conduct property inspections to ensure all physical aspects are functional and well-maintained.
• Perform periodic inspections of vacant units to ensure cleanliness and readiness for occupancy.
• Conduct property tours for prospective tenants, showcasing available units and building amenities.
• Update monthly vacancies and occupancy reports.
• Develop and document emergency response and evacuation plans, ensuring compliance with posting and protocol guidelines.

• Built and maintained strong relationships with tenants to support high retention and satisfaction.
• Assisted in day-to-day operations of the property management company.
• Oversaw lease administration activities, ensuring accurate documentation and compliance.
• Addressed tenant concerns promptly and professionally, escalating issues when necessary.
• Collaborated with vendors on invoicing procedures, address updates, billing inquiries, and file uploads into Yardi software.
• Coded invoices and coordinated approvals with the Property Manager and accounting department.
• Prepared and distributed monthly reports, completing checklists once the accounting month was closed.
• Exported distribution lists and monthly reports from Yardi.
• Created service contracts and work order contacts based on approved proposals from the Property Manager or Chief Engineer.
• Managed email inbox to field requests from tenants, employees, vendors, and other stakeholders.
• Maintained Building Engines for all properties, assigning and reassigning work order requests to the appropriate departments.
• Requested and tracked vendor Certificates of Insurance (COI) for issued contracts, following up on expirations.
• Assisted Property Manager with preparation of monthly and quarterly reports.

• Coordinated sales meetings to review targets, marketing campaigns, and strategies for improvement.
• Secured new sales by efficiently managing paperwork, preparing detailed proposals, and executing sales contracts.
• Increased sales through consultative, suggestive, and direct sales techniques.
• Collaborated with marketing, sales, and customer relations teams to develop cohesive sales and after-sales strategies.
• Negotiated effectively to achieve maximum sales prices.
• Identified and capitalized on sales opportunities to expand territory performance.
• Managed client relationships internationally, including Canada, South Korea, Australia, and the United Kingdom.

• Delivered an exceptional customer experience while providing ongoing feedback to sales associates.
• Handled cash registers, processed transactions, and balanced drawers at the end of each shift.
• Managed daily store operations, including staff supervision and achieving sales targets.

• rained new employees in customer service, product knowledge, and sales techniques.

• Rotated products following seasonal trends and styles according to company strategy.

• Responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members.

• Assisted in training, customer service, product knowledge, and education, encouraging safe work practices, and a demonstrated commitment to our guiding principles.

• Maintained a clean, organized, and stocked environment and when necessary, assists in the distribution of product shipments.

• Schedule change orders and cash pickups.

• Work together with the GM to create action plans to achieve store sales and statistical goals.

• Communicate clear expectations and hold store associates and yourself accountable to achieving results.

• Motivate associates to perform at a high level by creating a fun, challenging, and rewarding culture