Kera Legarra
Imperial ,CA
Summary
Engaging Person with natural ability for providing fun and exciting guest engagement. Displays outgoing personality and constructive humor that fosters safe and fun atmosphere while meeting venue objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position.
Overview
11
11
years of professional experience
Work History
Entertainer
Self-Employed
08.2020 - Current
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
- Received numerous positive reviews from clients that resulting in repeated guest attendance
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
Cashier
Patriot Gas
05.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Patient Admitting Representative
El Centro Regional Medical Center
01.2015 - 08.2015
- Participated in continuing education opportunities to stay current on industry trends and changes in healthcare regulations.
- Facilitated smooth transitions between shifts by maintaining comprehensive handoff notes for incoming Patient Admitting Representatives.
- Consistently met performance targets related to speed, accuracy, and volume of patients registered daily.
- Expedited emergency admissions by prioritizing tasks effectively during high-pressure situations.
- Developed strong relationships with patients and their families, providing compassionate support during the admission process and throughout their stay.
- Ensured accurate data entry to maintain up-to-date patient records and facilitate smooth billing processes.
- Coordinated bed assignments with nursing staff, optimizing room utilization and improving overall hospital operations efficiency.
- Verified insurance coverage and secured pre-authorizations as needed to guarantee proper reimbursement for services rendered.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, safeguarding sensitive data at all times.
- Handled complex cases involving multiple insurance providers or unique billing situations, ensuring proper reimbursement and minimizing financial risks to the facility.
Sales Associate
Wet Seal
08.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Seasonal Sales Associate
JoAnn Craft Stores
12.2013 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Team Member
Toys R Us
06.2013 - 12.2013
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained organized, presentable merchandise to drive continuous sales.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Delivered exceptional after-sales support, fostering long-term client relationships built on trust and reliability.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Consistently met or exceeded individual performance metrics while contributing positively to overall team success.
Sales Associate
Sub Zero Nitrogen Ice Cream
01.2013 - 06.2013
- Increased customer satisfaction by providing personalized food recommendations and attentive service.
- Established rapport with repeat customers, fostering loyalty through excellent service and engagement efforts.
- Utilized cross-selling techniques when appropriate to introduce complementary products to customers'' existing purchases, enhancing overall satisfaction and value perception.
- Managed time effectively during high-traffic periods, ensuring prompt assistance for all customers regardless of demand levels.
- Developed strong product knowledge to effectively answer customer questions and assist with purchasing decisions.
- Continuously updated knowledge of food safety regulations and guidelines to ensure compliance and protect customer wellbeing.
- Conducted product demonstrations for customers, highlighting unique features and benefits of various food items.
- Maintained a clean and organized sales floor, ensuring a visually appealing shopping experience for customers.
Education
No Degree - Kinesiology
Imperial Valley College
Imperial, CANo Degree - Nursing
Palomar College
San Marcos, CANo Degree - Nursing
Northern Arizona University
Flagstaff, AZSkills
- Conflict Resolution
- Strong improvisation skills
- Collaborative Teamwork
- Engaging Storytelling
- Customer Service
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Computer Proficiency
- Data Entry
- Payment Processing
- Money handling abilities
Timeline
Entertainer
Self-Employed
08.2020 - Current
Cashier
Patriot Gas
05.2020 - 11.2020
Patient Admitting Representative
El Centro Regional Medical Center
01.2015 - 08.2015
Sales Associate
Wet Seal
08.2014 - 01.2015
Seasonal Sales Associate
JoAnn Craft Stores
12.2013 - 01.2014
Sales Team Member
Toys R Us
06.2013 - 12.2013
Sales Associate
Sub Zero Nitrogen Ice Cream
01.2013 - 06.2013
No Degree - Kinesiology
Imperial Valley College
No Degree - Nursing
Palomar College
No Degree - Nursing
Northern Arizona University
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