Kera Myles
Summary
Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in video, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lifestyle Coach and Business Consultant
Efficacious Management Consultants
05.2020 - Current
- Designed and implemented personalized plans to guide individuals toward personal growth and achievement.
- Lead collaborative sessions aimed at helping participants identify and achieve goals.
- Assisted individuals in navigating decisions related to career choices, relationships, and other life changes.
- Enabled clients to effectively tackle difficult situations by helping them develop problem-solving abilities.
- Aided clients in achieving objectives through various methods such as cognitive-behavioral therapy, positive psychology & mindfulness.
- Conducted one-on-one sessions with clients to discuss progress toward goals and strategies for improvement.
- Created actionable plans that empowered clients to take ownership of their lives.
- Supported clients in setting realistic expectations for themselves based on current circumstances and resources available.
- Collaborated with other professionals such as psychiatrists or psychologists when necessary.
- Maintained detailed records of client sessions including progress notes and assessments of client's needs.
- Researched new strategies for assisting individuals in achieving success in various aspects of life.
- Offered creative solutions tailored to the specific needs of each client.
- Remained up-to-date on trends within the field by attending conferences or reading relevant literature.
- Helped clients set weekly goals and plan how to accomplish objectives.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
- Assisted clients with career training, resource applications and counseling programs to facilitate life enrichment.
- Created individualized behavior change plans for each client to support the development of healthier lifestyles.
Technical Project Manager
Lumen Technologies-Contract
09.2022 - 10.2024
- Managed multiple projects with competing deadlines in a fast-paced environment.
- Lead weekly status meetings with stakeholders to review progress and address issues.
- Established timelines for project deliverables by developing comprehensive plans.
- Tracked project costs and monitored budgeting to achieve the financial success of projects.
- Ensured quality control by reviewing the team's outputs before finalizing them for client review.
- Compiled comprehensive project reports highlighting progress and performance metrics.
- Assessed risks, developing strategies to mitigate potential hazards.
- Maintained effective coordination among internal teams, clients, vendors and other relevant stakeholders.
- Offered valuable insights and recommendations to senior management regarding the technical aspects of projects.
- Ensured smooth communication and collaboration by resolving conflicts among team members or stakeholders.
- Utilized customer feedback data to drive decision-making for future projects.
- Implemented process improvements leading to enhanced efficiency in diverse departments.
- Shared project targets with internal and external stakeholders, ensuring continuous communication for tracking progress outcomes.
- Ensured smooth processing of Requests for Information through effective management techniques.
Field Manager/Technical Project Manager
Lumen Technologies-Contract
03.2021 - 09.2021
- Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
- Developed work plans for completion of projects on time and within budget.
- Provided technical guidance to ensure accuracy of project implementation.
- Resolved conflicts between workers or other stakeholders related to the project.
- Coordinated with contractors, vendors for timely delivery of supplies, materials needed for projects.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
- Evaluated employee productivity levels; implemented strategies to improve efficiency.
- Developed reports summarizing progress towards project goals; prepared status updates for management.
- Addressed customer inquiries regarding product specifications, pricing, availability and delivery times.
- Ensured compliance with applicable laws, regulations and company policies at all times.
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
- Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
- Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit.
- Interviewed job candidates and arranged for new-hire participation in vendor and in-house training programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Project Implementation/Operations Manager
Dark Knight Transportation (private consultant)
01.2019 - 03.2021
- Company Overview: Trucking Company with IT Software Implementation
- Experience in trucking and logistics, managing day-to-day operations, and ensuring efficient fleet management
- Successfully implemented Transportation Management Systems (TMS), resulting in a 40% increase in operational efficiency and a 25% reduction in operational costs
- Spearheaded the integration of GPS tracking and real-time data analytics, enhancing route planning and delivery accuracy
- Managed cross-functional teams of drivers, dispatchers, and IT professionals, fostering a collaborative and productive work environment
- Conducted regular performance reviews and training sessions to ensure compliance with industry regulations and company standards
- Developed and maintained strong client relationships, ensuring high customer satisfaction and repeat business
- Streamlined communication channels between departments, leading to improved coordination and faster response times to client inquiries
- Analyzed key performance metrics to identify areas for improvement and implemented strategic changes that boosted overall productivity
- Led projects to upgrade and maintain IT infrastructure, ensuring seamless integration of new software with existing systems
- Coordinated with vendors and service providers to negotiate contracts and secure favorable terms, reducing operational costs by 35%
- Trucking Company with IT Software Implementation
Project/Program Manager
DTXT/ Juice Plus
03.2017 - 03.2019
- Frequently traveled domestically and internationally.
- Successfully managed project schedules and plans to ensure the timely delivery of projects with cross-functional teams.
- Performed data analysis and investigated the root cause to evaluate project efficiency.
- Communicated program quality outcomes and progress metrics.
- Maintained focus on project objectives by addressing and overcoming obstacles quickly.
- Developed actionable decisions from varied data sources.
- Successfully managed project timelines, quality standards, and budget constraints while meeting MOS and HLA requirements.
- Evaluated and identified potential project risks.
- Collaborated with essential team members to address and resolve persistent phone system difficulties, resulting in improved stability within the US Call Center (completed within 60 days).
- Collaborated with cross-functional team members to implement voice and data redundancy globally, enhancing operational efficiency.
- Key team player in the first global Disaster Recovery solution in the company's history.
- Created and executed successful global telephony and video projects, focusing on customer satisfaction.
- Played a key role in establishing a new Call Center in the UK, working closely with the Global Director and implementing 'thin' client technology and wireless solutions.
- Integrated ITIL framework to streamline Change Management practices.
- Facilitated the development of team members' skills through coaching sessions
Education
Master of Business Administration and Master of Healthcare Administration -
University of Phoenix
Phoenix, AZ03-2021
Bachelor in Homeland Security and Emergency Management -
Ashford University
San Diego, CA01.2018
PhD of Advanced Human Behavior - PhD Candidate
Capella University
Minneapolis, MinnesotaSkills
- Project Leadership
- Schedule Management
- Technical Troubleshooting
- Strategic Planning
- Vendor Relationship Management
- Team Management
- Risk Mitigation
- Project Management
- Continuous deployment
- Supplier Relations
- Resource Coordination
- Stakeholder Communication
- Stakeholder Relations
- Technical leadership
- Quality Assurance
- Continuous integration
- Agile project management
Certification
- Project Management Professional (PMP), In progress, Project Management Institute
- Executive Coaching, In progress, International Coaching Federation
- Agile Scrum Master, Exam in progress
Affiliations
- Mentoring students in junior high through high school
- Aquaponic Farmer
- Rehab Homes
- Veteran supporter
Accomplishments
- National Society of Leadership
- Lamba Sigma Alpha Honor Society
Timeline
Technical Project Manager
Lumen Technologies-Contract
09.2022 - 10.2024
Field Manager/Technical Project Manager
Lumen Technologies-Contract
03.2021 - 09.2021
Lifestyle Coach and Business Consultant
Efficacious Management Consultants
05.2020 - Current
Project Implementation/Operations Manager
Dark Knight Transportation (private consultant)
01.2019 - 03.2021
Project/Program Manager
DTXT/ Juice Plus
03.2017 - 03.2019
Master of Business Administration and Master of Healthcare Administration -
University of Phoenix
Bachelor in Homeland Security and Emergency Management -
Ashford University
PhD of Advanced Human Behavior - PhD Candidate
Capella University
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