Kera Randall
Pensacola,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
Customer Service Representative
Navy Federal Credit Union
2 2023 - Current
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Clerk 2
Escambia County School District
07.2022 - 05.2023
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Edited documents to keep company materials free of grammar errors.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Processed incoming and outgoing mail and packages according to established procedures.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated travel arrangements for staff members.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Manager
Wendys
06.2019 - 07.2022
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Accomplished multiple tasks within established timeframes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed point of sale opening and closing procedures.
Mortgage Loan Originator
Aston Carter
09.2021 - 11.2021
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Assisted credit officers with loan applications to originate loans.
- Developed strong relationships with real estate agents, increasing referral business and expanding client base.
- Assisted credit officers with loan applications to originate 10 loans per day
Waitress/Cashier
Buffalo Junction Winery & Resturan
03.2017 - 06.2019
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Customer Service Representative
Alorica
06.2018 - 09.2018
- Responded to customer requests for products, services, and company information
- Educated customers about billing, payment processing and support policies and procedures
- Investigated and resolved customer inquiries and complaints quickly
Team Leader
Creative School Aged Child Care
12.2017 - 05.2018
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Provided emotional support when needed, helping students navigate through challenging personal issues while fostering resilience and coping skills development
- Worked closely with fellow staff members in developing and implementing educational and recreational activities
Sandwich Artist/Cashier
Subway
12.2016 - 02.2017
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment
- Prepared salads, soups and sandwiches for customers
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates
Education
Diploma - General Studies
J.M. Tate High School
Cantonment, FL 08.2013 - 05.2017
Associate of Applied Science - Diagnostic Medical Sonography
Penascola State College
Pensacola, FL 08.2017 - Current
Skills
Clerical experience
Data Entry
Transaction Processing
Time management abilities
Active Listening
Building rapport
Effective Communication
Self Motivation
Continuous Improvement
Conflict Mediation
Leadership Experience
Clerical experience
Written Communication
Certification
Driver's License
Additional Information
Safety knife handling, food handling, labeling foil in the correct dates and serve safe foods also cleaning walk in coolers stocking and rotating groceries.
Assessments
- Working with MS Word documents, Proficient, 08/01/21
- Customer focus & orientation, Proficient, 08/01/21
Timeline
Clerk 2
Escambia County School District
07.2022 - 05.2023
Mortgage Loan Originator
Aston Carter
09.2021 - 11.2021
Manager
Wendys
06.2019 - 07.2022
Customer Service Representative
Alorica
06.2018 - 09.2018
Team Leader
Creative School Aged Child Care
12.2017 - 05.2018
Associate of Applied Science - Diagnostic Medical Sonography
Penascola State College
08.2017 - Current
Waitress/Cashier
Buffalo Junction Winery & Resturan
03.2017 - 06.2019
Sandwich Artist/Cashier
Subway
12.2016 - 02.2017
Diploma - General Studies
J.M. Tate High School
08.2013 - 05.2017
Customer Service Representative
Navy Federal Credit Union
2 2023 - Current