Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kera Wilson

Kera Wilson

Charlotte,NC

Summary

Seasoned candidate bringing proven skills in negotiating, critical thinking and program development. Meticulous, well-organized and self-directed professional skilled at cultivating and nurturing productive relationships with diverse populations. Ready to bring knowledge and abilities to a challenging role with potential for long-term career advancement and success.

Overview

11
11
years of professional experience

Work History

Community Association Manager

Greenway Realty Management
09.2021 - Current
  • Addressed and quickly resolved homeowner concerns with knowledgeable support .
  • Organized and Facilitate Board meetings and annual meetings for large portfolio of HOA associations
  • Work collaboratively with vendors, BOD, and owners to meet the needs of diverse communities within the Carolinas
  • Developed and adhered to community budgetary restrictions in alongside board of directors.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.


Account Rep/EBO

BCA Financial services Remote
11.2020 - 12.2021
  • Demonstrated ability to effectively communicating with patients from multiple demographic groups including but not limited to BIPOC, LGBTQ+, and disability communities regarding invoices received and EOB
  • Processed and directly handled insurance information for submisson of claims
  • Experience with financial systems & establishing payment arrangements tailored to patients financial needs
  • Collaborated with other departments to address customer needs and service requests.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.

Business services Rep

Windstream Communications
05.2017 - 04.2020
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Demonstrated experience in program development, coordination, and data management.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Facilitated logistics for weekly, monthly, and quarterly huddles
  • Assisted with marketing and communications materials for trainings and recruitment events
  • Generated reports detailing findings and recommendations.

Benefit Investigator / Site Coordinator

Aerotek Professional Services
11.2016 - 03.2017
  • Assisting diverse consumers with applications and annual re-verifications
  • Researched and identified Insurance benefits for authorization of treatment
  • Managed call volume for questions and refills of medications; working within specific timeframes for distribution.
  • Coordinated site investigations with Dr's office and clinics and escalated to executive teams for final review.
  • Accurately documented database for renewals and approvals of current client base.
  • Implemented protocols and procedures to effectively manage call response times.

Claims Admin Support Specialist II

Progressive Casualty Insurance
05.2015 - 10.2016
  • Serves as the front desk first point of contact for the Claims Department
  • Receives loss notices via fax or email; enters claims, assigns claim numbers, and processes certain bill paying and check issuance;
  • Assists with file management including obtaining claim documentation;
  • Communicates and coordinates regularly with others to maximize the efficiency and effectiveness of interdepartmental operations and activities;
  • Performs other directly related duties consistent with the role and function of the classification.

Administrative Assistant

Compass Group
07.2012 - 04.2015
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes to staff and prospective students..
  • Executed record filing system to improve document organization and management.
  • Audit district cards and expense reports on a monthly basis
  • Created and maintained databases to track and record payment discrepancies related to the accounts receivables. aging reports
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data unit managers and franchises.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels for external departments on campus.

Education

Cleveland State University
Cleveland, OH
2002

Skills

  • Microsoft Office Suite
  • Presentations
  • Event Planning
  • Document development
  • Budget & Data management
  • Critical Thinking
  • Complex Problem-Solving & negotiation skills
  • Relationship Development
  • Mentoring and coaching teams and individuals
  • Engagement and support to diverse communities for Equity and Inclusion
  • Administrative Leadership and consulting
  • Cloud-Based File Management

Affiliations

  • Toastmasters
  • NAMI
  • National Association of Negro Business and Professional Women's Club Inc.
  • Girl Spirit Foundation of America
  • Hope Writers

Timeline

Community Association Manager

Greenway Realty Management
09.2021 - Current

Account Rep/EBO

BCA Financial services Remote
11.2020 - 12.2021

Business services Rep

Windstream Communications
05.2017 - 04.2020

Benefit Investigator / Site Coordinator

Aerotek Professional Services
11.2016 - 03.2017

Claims Admin Support Specialist II

Progressive Casualty Insurance
05.2015 - 10.2016

Administrative Assistant

Compass Group
07.2012 - 04.2015

Cleveland State University

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Kera Wilson