Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sha'kera Hughes

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

InTown Suites
09.2023 - Current
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

Front End Associate

Walmart
10.2022 - 09.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

SERVER

Paradise Bistro
01.2022 - 06.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

INSIDER

Pizza Hut
01.2021 - 08.2021
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Set up new accounts, established customer credit and set up payment methods.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

PT FRONT SERVICE CLERK

Publix
05.2018 - 04.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

Bachelors - Nursing

BETHUNE-COOKMAN UNIVERSITY
05.2024

Skills

  • Product Sales
  • Maintenance Team Collaboration
  • Guest Satisfaction
  • Inventory Monitoring
  • Hotel Reservations
  • POS Transactions
  • Creative Solutions
  • Cash Register Operations
  • Financial Transactions
  • Reservation Processing
  • Constructive Feedback
  • Verbal and Written Communication
  • Retail Transactions Processing
  • Customer Assistance
  • Suggestive Selling

References

References available upon request

Timeline

Guest Service Representative

InTown Suites
09.2023 - Current

Front End Associate

Walmart
10.2022 - 09.2023

SERVER

Paradise Bistro
01.2022 - 06.2022

INSIDER

Pizza Hut
01.2021 - 08.2021

PT FRONT SERVICE CLERK

Publix
05.2018 - 04.2019

Bachelors - Nursing

BETHUNE-COOKMAN UNIVERSITY

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Sha'kera Hughes