Keraly Makepeace
Riverside,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Labor Coodination (HR) Associate
Nongshim America
06.2023 - Current
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Developed and maintained HR policies and procedures.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Tracked various statistics and kept detailed records to support human resources department.
- Coordinated employee training programs to improve productivity and performance.
- Assisted with creating employee handbooks and manuals.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Maintained detailed records of customer payments and billing adjustments.
- Maintained accurate records of customer payments.
- Developed and maintained filing systems to facilitate easy access to information.
- Proofread and edited documents for accuracy and grammar.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Cultivated strong working relationships with cross-functional teams, facilitating collaborative efforts to maintain a safe and healthy workplace for all employees.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Investigated and resolved customer inquiries and complaints quickly.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Labor Coordination (HR) Temporary Associate
Nongshim America
12.2022 - 06.2023
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
Clerk at Nongshim America
Changing Lives Staffing
06.2022 - 12.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Compiled and analyzed data to produce reports.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided meeting support by taking minutes and dictations.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
Education
High School Diploma -
Riverside Virtual High School
Riverside, CABusiness Administration And Management
Riverside City College
Riverside, CA06.2026
Skills
- Oral communication
- Workplace Safety
- Patient Evaluation
- Bilingual
- Work Planning and Prioritization
- Computer competencies
- Attention to Detail
- Issue Resolution
- Flexible Schedule
- Positive Customer Engagement
- Calm Under Pressure
- Relationship Building
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Labor Coodination (HR) Associate
Nongshim America
06.2023 - Current
Labor Coordination (HR) Temporary Associate
Nongshim America
12.2022 - 06.2023
Clerk at Nongshim America
Changing Lives Staffing
06.2022 - 12.2022
High School Diploma -
Riverside Virtual High School
Business Administration And Management
Riverside City College
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