Kerana Philips
Killeen,TX
Summary
Dedicated EMT-Basic certified in emergency medical services, proficient in basic life support and patient care under pressure. Proven track record of enhancing team performance in high-stress environments through exceptional communication and collaboration skills. Successfully contributed to the operational efficiency of previous EMS teams, demonstrating readiness for dynamic and fast-paced scenarios.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician Volunteer
Sparta Fire Department
Belton , Texas
10.2024 - Current
- Communicated with dispatchers to update status of patient condition during transport.
- Adhered to universal precautions when handling biohazardous materials such as blood-borne pathogens.
- Conducted vehicle inspections prior to each shift to ensure operational readiness of ambulance equipment and supplies.
- Maintained accurate records of patient care services performed in accordance with regulations and protocols.
- Assessed patients' conditions, administered oxygen, monitored vital signs, and provided basic life support treatments.
- Assisted with cleaning vehicles after each shift ensuring that all equipment is properly disinfected and stored away securely.
- Inspected all medical equipment after use and reported any malfunctioning parts or broken equipment.
- Attended monthly training sessions on new medical technology, safety procedures, first aid practices.
- Responded to 911 calls within a prescribed response time.
- Remained level-headed and proactive during emergency situations.
Patient Registration Representative
SignatureCare Emergency Center
Killeen, TX
05.2024 - Current
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Processed payments for services rendered in a timely manner.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Entered patient data into electronic medical record system accurately and efficiently.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified insurance eligibility through online portals or by phone calls.
- Resolved discrepancies between billing systems and patient accounts quickly and accurately.
- Assisted patients with completion of forms needed for admission process.
Consumer Access Supervisor
AdventHealth
Killeen, TX
01.2021 - Current
- Verified demographics and insurance information to register patients in computer system.
- Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Applied HIPAA Privacy and Security Regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assembled registration paperwork and placed identification bands on patient.
- Documented and managed patient information using Cerner and Epic.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Advised patients of monies required to be paid prior to services.
- Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Registered patients for outpatient procedures and emergency services.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Answered up to 100 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming calls with friendly and cheerful attitude for organization using 4-line system.
- Paged employees over PA system to ensure prompt connection with callers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Explained various admission forms and policies, acquiring signatures for consent.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with department heads and staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Recruited, hired and trained new facility staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Directed, supervised and evaluated clerical personnel.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Patient Service Specialist 2
Baylor Scott & White
Killeen, TX
11.2022 - 06.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Referred patients to appropriate professionals and services.
- Scheduled patient appointments and procedures.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained proper authorization and identification to release confidential medical records.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Utilized technology and specialized software to maximize productivity.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Collaborated with clinical and administrative staff to meet patient needs.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Worked with operating facilities to schedule procedures on behalf of 10 urologist, ENT, and general surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Scheduled follow-up appointments as designated by physician.
- Located scheduling barriers and implemented appropriate solutions.
- Distributed treatment and procedural information to patients.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Managed patient check-in and check-out procedures and processed payments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
AEMT
NGMT
Griffin, GA
08.2012 - 08.2013
- Assisted in the transport of critically ill or injured patients to medical facilities.
- Coordinated with hospitals to ensure appropriate care for patients upon arrival.
- Operated ambulances safely and efficiently while transporting patients to medical facilities.
- Communicated effectively with physicians, nurses, other healthcare providers, and dispatch personnel regarding patient status and care needs.
- Provided pre-hospital emergency care according to established standards of practice within scope of licensure and certification.
- Maintained accurate records of all treatments administered during ambulance runs.
- Educated patients and family members about pre-hospital care procedures.
- Assessed emergency situations and prioritized medical care for patients.
- Remained level-headed and proactive during emergency situations.
AEMT
Grady Health System
Atlanta, GA
09.2012 - 05.2013
- Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
- Evaluated patients' medical status and monitored vital signs during transit.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Remained level-headed and proactive during emergency situations.
- Documented all calls in reports detailing type of incident and course of treatment.
- Assessed emergency situations and prioritized medical care for patients.
- Asked patients questions regarding ingestion or intake of over-the-counter medications, prescriptions and illicit drugs.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Demonstrated dedication to providing quality care through continued training and education.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
- Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Utility Operator
Ken's Foods Inc.
McDonough, GA
10.2007 - 01.2011
- Recorded production data in daily logs.
- Moved items between machines, conveyors and transport equipment based on current production needs.
- Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
- Helped machine operators set up and tend equipment to complete runs.
- Maintained operating equipment and machinery by performing repairs and calibrations.
- Loaded and unloaded items from machines and conveyors.
- Prepared finished products for shipment.
- Maintained safe and organized work stations and properly stored tools in correct areas.
- Examined final products to check conformance with quality and design standards.
- Monitored processes to avoid overloading and keep machinery functioning properly.
- Organized all project components on work tables according to work flow.
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Attended all company-offered training sessions to improve skills and learn operation of new machines.
- Set up and operated production equipment according to daily work orders and safety procedures.
Lot Associate
Home Depot
McDonough, GA
02.2007 - 11.2007
- Retrieved flat beds and lumber carts from within store aisles and parking lot cart corrals to make available for customers entering store.
- Collected trash scattered about parking lot or left in carts to provide customers with clean, comfortable shopping environment.
- Removed trash bags from front of store and parking lot trash cans to appropriate garbage disposal areas.
- Gathered stray carts from parking lot and within store to free aisles and parking lot of obstacles.
- Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
- Restocked refrigerators and shelves with food, beverage and other items prior to store close.
- Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
- Greeted customers entering store and directed towards appropriate departments to aid in prompt location of desired products or service providers.
- Provided assistance to other departments as needed to guarantee seamless shopping experience for customers during busy or understaffed times.
- Thanked customers upon departure from store to leave positive impression of customer service.
- Monitored activity at store entrance to maintain clean environment and identify suspicious activity.
- Assisted with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and obtained replacements for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues with cash registers, card scanners and printers.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Operated cash register, collected payments and provided accurate change.
Education
Certificate - EMT BASIC
School of EMS
Tyler, TX11-2024
Diploma - EMS Professions AEMT
Southern Crescent Technical College
Griffin, GA05.2012
Some College (No Degree) - Pre Nursing
Central Texas College
Killeen, TXSkills
- Decision-making
- Basic life support
- Continuing education
- Calm under pressure
- Clear communication
- Adaptability and flexibility
- Problem-solving abilities
- Regulatory compliance
- Electronic health records
- Time management
- Record keeping
- Team collaboration
- Multitasking and organization
- Medical documentation
- Critical thinking
- Accuracy and precision
- Appointment scheduling
- Data entry proficiency
- Medical terminology
- Patient confidentiality
- Professionalism and etiquette
- Electronic recordkeeping
- Insurance verification
- Eligibility determination
- Health information systems
- Multitasking
- Reliability
- Problem-solving aptitude
- Self motivation
- Healthcare management
- HIPAA compliance
- Scheduling coordination
- Patient relations
- Strong interpersonal skills
- Resourcefulness and initiative
- Professionalism and ethics
- Healthcare industry
Certification
- Texas EMT-B
- AHA BLS
Timeline
Emergency Medical Technician Volunteer
Sparta Fire Department
10.2024 - Current
Patient Registration Representative
SignatureCare Emergency Center
05.2024 - Current
Patient Service Specialist 2
Baylor Scott & White
11.2022 - 06.2023
Consumer Access Supervisor
AdventHealth
01.2021 - Current
AEMT
Grady Health System
09.2012 - 05.2013
AEMT
NGMT
08.2012 - 08.2013
Utility Operator
Ken's Foods Inc.
10.2007 - 01.2011
Lot Associate
Home Depot
02.2007 - 11.2007
- Texas EMT-B
- AHA BLS
Certificate - EMT BASIC
School of EMS
Diploma - EMS Professions AEMT
Southern Crescent Technical College
Some College (No Degree) - Pre Nursing
Central Texas College
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