Ke’Ranay Vaughn
Portland,OR
Summary
I am interested in joining an organization that will provide the opportunity to enhance my extensive customer service experience.
Overview
10
10
years of professional experience
Work History
USD Lab tech
Fora Health
12.2021 - Current
- Provided fast pace customer service to patients in need of urinalysis.
- Collaborated with numerous labs to provide medical specimens for processing.
- Maintained organization in the collection of all specimens.
- Verified payment and collected payment.
Package handler
Fedex
12.2021 - 03.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Managed inventory levels by tracking incoming and outgoing packages.
- Ensured compliance with postal regulations regarding hazardous materials handling.
Residential House Manager
A Place of Hope
Portland, OR
10.2016 - 01.2023
- Managed a residential group home of 3 mentally challenged adults, overseeing a staff of 4 direct reports.
- Oversaw the purchase of group home supplies and equipment.
- Transported clients to and from medical and dental appointments.
- Managed all file preparation, document categorization, and digital scanning.
Customer Service Manager
Ikea
Portland, USA
01.2018 - 11.2019
- Resolved customer concerns independently to meet their unique needs and expectations
- Provided front end customer service.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Store Manager
Smart Wireless AT&T
Gresham, OR
10.2014 - 01.2016
- Assisted corporate customers in setting up accounts for new employees and corporate offices
- Investigated customer complaints and issues, and provide a quick and efficient resolution.
- Troubleshooted devices/apps/ email to ensure proper functionality, and ensure customer satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
General Studies -
Portland Community College
01.2014
Mt. Hood Community College
01.2013
Benson polytechnic high school -
06.2011
Skills
- Inbound Customer Service
- Billing Inquiries
- Problem Resolution
- Documentation And Reporting
- Customer Complaint Resolution
- Customer Relations
Timeline
USD Lab tech
Fora Health
12.2021 - Current
Package handler
Fedex
12.2021 - 03.2023
Customer Service Manager
Ikea
01.2018 - 11.2019
Residential House Manager
A Place of Hope
10.2016 - 01.2023
Store Manager
Smart Wireless AT&T
10.2014 - 01.2016
General Studies -
Portland Community College
Mt. Hood Community College