Summary
Overview
Work History
Education
Skills
Timeline
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Kerard Cooper

Usher
Miami,FL

Summary

I am Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. I have solid experience in cash handling, restocking and computations. As of right now I am currently enrolled in Florida Career College and Would love to obtain a secure job that can provide me the necessary experience in my workplace while I build towards my future. With me; you'll have a dedicated and reliable worker.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Publix
Miami, Florida
08.2020 - 02.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.

Grocery Clerk, Cashier

Publix
Miami, Florida
08.2020 - 02.2022
  • Retrieved items for customers and verified prices.
  • Collected and authorized payments of guests.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Reviewed weekly sales ads and monitored price changes.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 100 customer per day.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Clerical Worker

Friedman Rodman & Frank Law Firm
Miami, Florida
06.2018 - 08.2018
  • Responsible for filing lawsuits and organizing important papers
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Education

HVAC/R -

Florida Career College - Miami
Miami, FL
03.2023

High School Diploma -

Freedom High School
Orlando, FL
05.2020

Skills

  • Basic computer skills, ability to work well with others, organization
  • Customer service skills
  • Performing Needs Assessments
  • Cash Register Operation

Timeline

Customer Service Cashier

Publix
08.2020 - 02.2022

Grocery Clerk, Cashier

Publix
08.2020 - 02.2022

Clerical Worker

Friedman Rodman & Frank Law Firm
06.2018 - 08.2018

HVAC/R -

Florida Career College - Miami

High School Diploma -

Freedom High School

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