Kerard Cooper
Casselberry
Summary
Dynamic professional with a proven track record at JD Sports, excelling in team leadership and customer service. Skilled in inventory management and effective communication, I have successfully boosted sales through strategic merchandising while fostering a collaborative environment. Committed to enhancing customer experiences and ensuring operational efficiency. Experienced with safely transporting patients within medical facilities. Uses effective communication to coordinate with medical staff and ensure patient comfort. Knowledge of hospital protocols and strong problem-solving skills ensure smooth and efficient patient transfers.
Overview
8
8
years of professional experience
Work History
Patient Transporter
AdventHealth
Winter Park
03.2025 - Current
- Transported patients safely between departments, ensuring comfort and dignity throughout the process.
- Assisted nursing staff by efficiently relocating patients for scheduled procedures and appointments.
- Maintained cleanliness and organization of transport equipment, adhering to safety protocols.
- Communicated effectively with healthcare teams to coordinate timely patient movements and address concerns.
- Trained new staff on proper transport techniques and safety measures to enhance team efficiency.
- Warmly greeted patients and visitors and made each feel welcome.
Retail Store Supervisor
JD Sports
Orlando
07.2022 - Current
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
- Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
- Oversaw employees and store functions on daily basis.
- Boosted store sales through effective merchandising and strategic product placement.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
Customer Service Cashier
Publix
08.2020 - 02.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Clerical Worker
Friedman Rodman & Frank Law Firm
06.2018 - 08.2018
- Task delegation
- Excellent communication
- Patient safety
- Customer service
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
High School Diploma -
Freedom High School
Orlando, FLSkills
- Inventory monitoring and stocking
- Teamwork and collaboration
- Store organization
- Patient communication
- Safety protocols
- Team collaboration
- Equipment transportation
Timeline
Patient Transporter
AdventHealth
03.2025 - Current
Retail Store Supervisor
JD Sports
07.2022 - Current
Customer Service Cashier
Publix
08.2020 - 02.2022
Clerical Worker
Friedman Rodman & Frank Law Firm
06.2018 - 08.2018
High School Diploma -
Freedom High School