Kerasten Krenz
Alvarado,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Kiddie Korral Daycare
Alvarado, USA
04.2023 - Current
- Nursery
- CPR certification
- Younger 3s teacher
- Curriculum
Senior Customer Service Representative
Fairway Independent Mortgage Corporation
07.2019 - 02.2023
- Answer Phone calls from customers regarding home loans
- Follow procedure for Quality Control (verifications, call flow, time management, notations of call)
- Advise customers of transfer or sale of loan
- Advise of any payment due and accept loan payments from customer
- Assist with chat lines, and email inquiries as needed
- Assist customers with speaking with insurance and new loan companies
Remote Work
Fairway Independent Mortgage
03.2019 - 02.2023
Shift Leader/ Team Member/Skating Carhop
Sonic Drive In
04.2015 - 03.2018
- Delivered orders to customer's car
- Maintained and handled money
- Made customer's drink orders
- Customer Service of customer's orders via intercom
- Placed customer's orders into system
- Prepared customer's food orders to deliver
- Filled in at drive thru window
Food Service and Admissions
Six Flags/Hurricane Harbor
05.2014 - 06.2015
- Admissions of guest through front gate
- Security check of each guest via metal detector and bag check
- Set up season pass for guest via Six Flags internal operation system
- Customer Service of guest for food and drink orders
- Prepared guest food safely and quickly
- Maintained cash drawer
Education
High School Diploma -
05.2017
Skills
- Patient Communication
- First aid
- Toddler care
- Children
- Classroom experience
- Customer service
- Childcare
- Daycare
- CPR
- Blood Draws
- Medical Terminology
- Vital Signs
- Experience with children
- Urinalysis
- Injections
- Caregiving
- Infant care
- EKGs
- Classroom management
- Early childhood education
- Preschool experience
- Childhood development
Certification
- CPR Certification
- First Aid Certification
Languages
Spanish
Limited
English
Native/ Bilingual
Timeline
Daycare Teacher
Kiddie Korral Daycare
04.2023 - Current
Senior Customer Service Representative
Fairway Independent Mortgage Corporation
07.2019 - 02.2023
Remote Work
Fairway Independent Mortgage
03.2019 - 02.2023
Shift Leader/ Team Member/Skating Carhop
Sonic Drive In
04.2015 - 03.2018
Food Service and Admissions
Six Flags/Hurricane Harbor
05.2014 - 06.2015
High School Diploma -
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