Kearstin Garland

Greet and welcome guests in a friendly and professional manner

- Check-in and check-out guests, ensuring accuracy of information

- Answer phone calls and respond to guest inquiries

- Provide information about hotel facilities, services, and local attractions

- Handle guest complaints and resolve issues promptly and effectively

- Maintain a clean and organized front desk area

- Assist with administrative tasks such as filing, data entry, and record keeping skills

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Provides clerical support to assist in the delivery of quality health care services
• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and copayments
• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports
• May need to document patient phone call in EHR for call routing/resolution
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration
• Performs patient check-out: schedules follow-up appointments or confirms future appointments
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC
• Responsible for basic EMR/HER scanning
• Actively participates in safety initiatives and risk mitigating measures