Kerbi Gontkovic
King William,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Retail Zone Coordinator
Virginia Alcohol Beverage Control
Mechanicsville, VA
11.2017 - Current
- Ensure compliance with company policies and procedures.
- Maintain accurate records of unscheduled closings, Underage Buyers in Retail stores, including customer complaints and inquiries, and inventory dates.
- Administrator of task management system for 403 stores and 26 District Managers
- Composing Retail Weekly Report
- Following policy and procedures
- Composing weekly minutes for weekly calls/meetings
- Resolved customer inquiries promptly and efficiently.
- Provided regular reports on operational performance to management team.
- Investigated customer issues and resolved disputes between customers, vendors, and employees.
- Collaborated with other departments to coordinate projects across multiple zones.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Compromise Settlement Technician
VA Worker’s Compensation Commission
Richmond, VA
07.2017 - 11.2018
- Handing confidential information
- Following policies and procedures
- Perform technical review of Petition and Order Compromise Settlement packages for proper filing and execution in compliance with Virginia Worker’s Compensation Act and guidelines
- Enter proper disposition of proposed settlements and forward documents to proper parties
- Data entry
- Verifying customer records
Program Support Technician
Virginia Department Of Motor Vehicles
Richmond, VA
08.2014 - 07.2017
- Receiving logging and tracking subpoenas into a database
- Evaluating, researching and gathering requested information to respond to the subpoena
- Communicating with courts attorneys and externals entities
- Analyzing DMV customer records
- Testifying in court for civil/criminal cases
- Daily deposits
- Researching microfilm
- Researching and providing accident reports
Customer Service Generalist
Virginia Department Of Motor Vehicles
Richmond, VA
03.2013 - 08.2014
- Greeted customers in person and on the phone, responding to inquiries and resolving complaints.
- Assisted customers with vehicle and driver transactions, providing detailed information about product features and benefits
- Processed customer orders accurately in a timely manner by entering data into the computer system.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted road tests
- Processed requests for Driver Licenses and Learners Permits
- Processed requests for Identification Cards
- Titling vehicles
- Vehicle renewals
- Counting and verifying daily deposits and petty cash
- Daily work audits
- Balancing cash drawer
Education
High School Diploma -
West Point High School
West Point, VA06-2008
Skills
- Logistics Management
- Scheduling Coordination
- Task Delegation
- Meeting facilitation
- Excellent Communication
- Relationship Building
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Professional Demeanor
Timeline
Retail Zone Coordinator
Virginia Alcohol Beverage Control
11.2017 - Current
Compromise Settlement Technician
VA Worker’s Compensation Commission
07.2017 - 11.2018
Program Support Technician
Virginia Department Of Motor Vehicles
08.2014 - 07.2017
Customer Service Generalist
Virginia Department Of Motor Vehicles
03.2013 - 08.2014
High School Diploma -
West Point High School