Kerbianne Oconnor
Lynchburg,VA
Summary
Seasoned Bartender from a small town in Maine. I love people and their unique stories, and found I was able to interact with people from all different backgrounds as a Server and Barback at 19, leading to my Bartending position. I excel in developing loyal clientele through an engaging personality and expert knowledge of liquor, beer, and wine. Demonstrated leadership by training staff and innovating cocktail menus, significantly boosting bar revenue and customer loyalty.
Overview
15
15
years of professional experience
Work History
Bartender
Badger on Main (prior to Shooting)
07.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
The Wharf
01.2018 - 06.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Head Bartender/Cocktail Menu Designer
Crostinis Catering
06.2009 - 08.2019
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Education
Esthetics -
Capilo Institute
Augusta, ME06.2018
Cosmetology -
Empire Beauty School
Waterville, ME06.2011
Winthrop High School
Winthrop ME2008
Skills
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Engaging personality
- Responsible Alcohol Service
- Menu Memorization
- Suggestive Selling
Timeline
Bartender
Badger on Main (prior to Shooting)
07.2023 - 08.2024
Bartender
The Wharf
01.2018 - 06.2022
Head Bartender/Cocktail Menu Designer
Crostinis Catering
06.2009 - 08.2019
Esthetics -
Capilo Institute
Cosmetology -
Empire Beauty School
Winthrop High School
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