Summary
Overview
Work History
Education
Skills
Timeline
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Kerby Sanchez

Kerby Sanchez

Meycauayan Bulacan,Bulacan

Summary

Customer service-focused event coordinator looking to join a growing organization that values client relationships. Experience working to exceed expectations by creating events with a personal touch. Versatile background including local partners and corporate customers.

Overview

10
10
years of professional experience

Work History

Group Coordinator

Royal Caribbean Group
06.2022 - Current
  • Maintains desk hours throughout the cruise to meet with group representatives
  • Responsible for the scheduling of the Conference Center, Executive Boardroom, Multi-media room and the Business Services areas
  • Consults with representatives of client groups or organization to plan details such as the number of persons expected, display space desired, and food service schedule
  • Resolves conflicts quickly and efficiently and provides alternative arrangements as needed; calculates additional costs
  • Cross-sells or up-sells products and services to compliment the cruise experience while increasing revenue
  • Maintains constant communication with all department heads to plan function details such as space requirements, time schedule, food and beverage service, stage usage, sound and light, and video requirements
  • Discussions also include staff requirements and overtime issues
  • Keeps Cruise Director informed of all details and proposed conflict resolutions
  • Uses company software, such as AffairWhere, to notify various department heads of the final group arrangements on a timely basis to ensure adequate preparation time for successful event execution
  • Directs workers in preparing banquet rooms, convention rooms, erecting displays, exhibits, and/or other equipment
  • Inspects rooms and displays for conformance to needs and desires of group
  • Attends functions to minimize confusion and resolve problems such as space adjustment and need for additional equipment, food, beverage, etc
  • Coordinates special shore excursion requirements with Shore Excursion Manager
  • Consults with the Financial Controller's team to ensure accounts are charged appropriately for additional products and services not included in the original proposal
  • Assists the Financial Controller facilitating timely and complete payment for onboard services rendered
  • Attends meetings, training activities, courses and all other work-related activities as required.

Senior Guest Services Officer

Royal Caribbean Group
11.2016 - 03.2022
  • Greets all guests immediately with a friendly and sincere welcome
  • Uses a positive and clear speaking voice, taking the time to understand all requests in detail
  • Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively
  • Delivering outstanding problem resolution
  • Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently
  • Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests
  • Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies
  • Attends meetings, training activities, courses and all other work-related activities, as required
  • Ensure that telephones are answered promptly using positive and clear English communication, using the guest name at all times where possible.

Front Office Associate

Solaire Resort and Casino, Entertainment
03.2013 - 11.2014
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Education

Bachelor of Science - Hotel and Restaurant Management

Our Lady of Fatima University
Valenzuela City, Metro Manila
03.2010

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Meycauayan National High School
2006

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Libtong Elementary School
2002

Skills

  • Oriented toward problem-solving
  • Adaptable to different situations and requests
  • Detail-oriented
  • Event planning
  • Experienced in multi-tasking
  • Track record in improving customer satisfaction scores

Timeline

Group Coordinator

Royal Caribbean Group
06.2022 - Current

Senior Guest Services Officer

Royal Caribbean Group
11.2016 - 03.2022

Front Office Associate

Solaire Resort and Casino, Entertainment
03.2013 - 11.2014

Bachelor of Science - Hotel and Restaurant Management

Our Lady of Fatima University

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Meycauayan National High School

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Libtong Elementary School

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Kerby Sanchez