Kerby Sanchez
Meycauayan,Bulacan
Summary
Event coordinator with four years of experience planning and executing successful events. Highly organized and detail-oriented, with a proven ability to multitask and handle last-minute changes. Excellent communication and customer service skills, with a strong ability to build relationships with clients. Creative thinker with a passion for implementing new and innovative ideas.
Overview
11
11
years of professional experience
Work History
Group Coordinator
Royal Caribbean Group
11.2021 - Current
- Responsible for the scheduling of the Conference Center, Executive Boardroom, Multi-media room and the Business Services areas
- Resolves conflicts quickly and efficiently and provides alternative arrangements as needed
- Maintains constant communication with all department heads to plan function details such as space requirements, time schedule, food and beverage service, stage usage, sound and light, and video requirements
- Inspects rooms and displays for conformance to needs and desires of group
- Attends functions to minimize confusion and resolve problems such as space adjustment and need for additional equipment, food, beverage, etc
- Organizes group amenities
- Up-sells amenities to enhance the group’s vacation experience, as appropriate
- Attends meetings, training activities, courses and all other work-related activities as required.
Guest Services Officer
Royal Caribbean Group
11.2016 - 10.2021
- Greets all guests immediately with a friendly and sincere welcome
- Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively
- Maintains current knowledge of all ship’s regular events and special functions accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies
- Assists guests with immigration and customs procedures and forms
- Attends meetings, training activities, courses and all other work-related activities
- Must ensure that telephones are answered promptly using positive and clear English communication.
Front Desk Staff
Mopas Cruise Line
03.2014 - 11.2014
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Office Associate
Solaire Resort and Casino
10.2013 - 03.2014
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Oriented toward problem-solving
- Adaptable to different situations and requests
- Detail-oriented
- Event planning
- Experienced in multi-tasking
- Track record in improving customer satisfaction scores
Educational Attainment
- Bachelor of Science in Hotel and Restaurant Management - Our Lady of Fatima University - Metro Manila - 2006 - 2010
- Meycauayan National High School - Meycauayan, Bulacan - 2002 - 2006
- Libtong Elementary School - 1996 - 2002
Personal Information
- Age: 33 y/o
- Place of Birth: Libtong, Meycauayan, Bulacan, Philippines
- Nationality: Filipino
- Marital Status: Married
- Religion: Catholic
Timeline
Group Coordinator
Royal Caribbean Group
11.2021 - Current
Guest Services Officer
Royal Caribbean Group
11.2016 - 10.2021
Front Desk Staff
Mopas Cruise Line
03.2014 - 11.2014
Front Office Associate
Solaire Resort and Casino
10.2013 - 03.2014
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