Event coordinator with four years of experience planning and executing successful events. Highly organized and detail-oriented, with a proven ability to multitask and handle last-minute changes. Excellent communication and customer service skills, with a strong ability to build relationships with clients. Creative thinker with a passion for implementing new and innovative ideas.
Overview
11
11
years of professional experience
Work History
Group Coordinator
Royal Caribbean Group
11.2021 - Current
Responsible for the scheduling of the Conference Center, Executive Boardroom, Multi-media room and the Business Services areas
Resolves conflicts quickly and efficiently and provides alternative arrangements as needed
Maintains constant communication with all department heads to plan function details such as space requirements, time schedule, food and beverage service, stage usage, sound and light, and video requirements
Inspects rooms and displays for conformance to needs and desires of group
Attends functions to minimize confusion and resolve problems such as space adjustment and need for additional equipment, food, beverage, etc
Organizes group amenities
Up-sells amenities to enhance the group’s vacation experience, as appropriate
Attends meetings, training activities, courses and all other work-related activities as required.
Guest Services Officer
Royal Caribbean Group
11.2016 - 10.2021
Greets all guests immediately with a friendly and sincere welcome
Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively
Maintains current knowledge of all ship’s regular events and special functions accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies
Assists guests with immigration and customs procedures and forms
Attends meetings, training activities, courses and all other work-related activities
Must ensure that telephones are answered promptly using positive and clear English communication.
Front Desk Staff
Mopas Cruise Line
03.2014 - 11.2014
Answered customer telephone calls promptly and appropriately handled needs.
Maintained clean and organized front desk areas to uphold polished company image.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Office Associate
Solaire Resort and Casino
10.2013 - 03.2014
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Oriented toward problem-solving
Adaptable to different situations and requests
Detail-oriented
Event planning
Experienced in multi-tasking
Track record in improving customer satisfaction scores
Educational Attainment
Bachelor of Science in Hotel and Restaurant Management - Our Lady of Fatima University - Metro Manila - 2006 - 2010
Meycauayan National High School - Meycauayan, Bulacan - 2002 - 2006
Libtong Elementary School - 1996 - 2002
Personal Information
Age: 33 y/o
Place of Birth: Libtong, Meycauayan, Bulacan, Philippines
Nationality: Filipino
Marital Status: Married
Religion: Catholic
Timeline
Group Coordinator
Royal Caribbean Group
11.2021 - Current
Guest Services Officer
Royal Caribbean Group
11.2016 - 10.2021
Front Desk Staff
Mopas Cruise Line
03.2014 - 11.2014
Front Office Associate
Solaire Resort and Casino
10.2013 - 03.2014
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