Kerchel St Val
Brooklyn,NY
Summary
Dependable, Hardworking, Creative, Dynamic and Results-oriented professional with extensive experience in the hospitality and great customer service notably at Pstreet Cafe. Excelled in team leadership and adaptability, significantly enhancing customer satisfaction and operational efficiency. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation.
Overview
6
6
years of professional experience
Work History
Lead Barista
Chis Padmore
06.2022 - 01.2025
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
Elderly Caregiver
Delphia Alexander
08.2020 - 06.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Restaurant Supervisor
Brenda Raymond
01.2019 - 03.2020
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained accurate records of sales, labor and other costs.
Education
Certificate of Medical Technology - Medical Technology
University Of Technology
Jamica08-2019
High School Diploma -
Babonneau Secondary
St.Lucia01-2014
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Espresso preparation
- Food service
- Inventory management
- Conflict handling
- Team management
- Beverage preparation
- POS system operation
- Espresso machine operations
- Coffee and tea expertise
- Cash handling
- Team leadership
- Time management
- Decision-making
- Friendly and outgoing
- Multitasking and organization
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Lead Barista
Chis Padmore
06.2022 - 01.2025
Elderly Caregiver
Delphia Alexander
08.2020 - 06.2022
Restaurant Supervisor
Brenda Raymond
01.2019 - 03.2020
Certificate of Medical Technology - Medical Technology
University Of Technology
High School Diploma -
Babonneau Secondary
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