Kerean Swain
Carlton,OR
Summary
Seasoned, not salty, outgoing, and confident with over 17 years of experience in the restaurant-hospitality industry. Skilled at operating in fast-paced environments. Talent for adapting to changing menus, policies, and independently handling customer issues.
Overview
18
18
years of professional experience
Work History
Server/Bartender
The Newburgundian
Newberg, OR
07.2023 - 01.2025
- Table service, as well as bartending.
- Prepare drinks according to standard recipes.
- Greet guests and provide a welcoming environment.
- Encourage guests to try new specials.
- Discuss alternative selections with Chef for guests' food allergies or gluten-free requests.
- Table touch to ensure guests are enjoying their experience.
- Help tourists find other local restaurants, attractions, and wineries.
Bartender
Roadhouse Grill
Lafayette, Oregon
10.2023 - 11.2024
- Built a repartee with guests by having conversations, knowing their names, and preferred orders.
- Remained calm and poised during busy periods.
- Adhered to state regulations regarding serving alcohol responsibly and Oregon lotto guidelines.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Server/Bartender ( Seasonal )
Harvester Taproom
Saint Paul, OR
10.2022 - 02.2023
- Helped guests gain trust and knowledge for a new restaurant.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for guests needs.
Bartender/Server/taproom Lead
Libertine
Morro Bay, Avila, & San Luis Obispo, CA
09.2020 - 09.2022
- Promoted Bottle club through extensive knowledge of each specialty craft beer.
- Maintained a positive relationship between BOH, FOH, and sales reps.
- Restocked, inventoried, ordered, and displayed new product.
- Adhered to all ABC/Company-defined regulations.
- Checked with guests to get feedback on new beer releases.
Brunch & Dinner Server/Bartender
Milos City Cafe
Portland, OR
08.2019 - 08.2020
- Maintain knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Check on guests to verify satisfaction with meals, and suggest additional items to increase restaurant sales..
- Minimized guests' wait times by efficiently taking and filling large volume before open.
- Knowledge of new Covid requirements, based on individual counties.
Bartender/Server
Tads Chicken And Dumplings
Troutdale, OR
12.2017 - 03.2020
- Support servers by preparing specialty drinks for guests.
- Delivered an exceptional level of service to each guest by listening to concerns and answering questions.
- Communicated effectively with kitchen staff regarding guests' allergies, dietary needs, food allergies, and other special requests.
- Participated in bi-weekly team meetings to discuss goals and objectives set by management.
Day Bartender
YURS
Portland, OR
11.2014 - 01.2017
- Daily social media updates using Facebook, Twitter, and Instagram.
- Worked with management to plan and implement special events to boost guests numbers and profits.
- Provided outstanding guest service to new and long-standing guests by memorizing names and personal order preferences.
Assistant Manager
McMenamins Pubs & Brewery
Portland, OR
01.2007 - 11.2014
- Responsible for front of house operations: Staffing, scheduling, training, inventory, and cost maintenance.
- Increased efficiency, and profitability by managing team productivity.
- Met above and beyond companies customer service expectations.
- Discussed menu items and dietary concerns, noted special requests, and suggested appetizers to meet up sell goals.
- Established floor plans to streamline seating, wait staff traffic, and maximize floor space.
- Enforced company policies to strengthen operational standards for both BOH and FOH.
Skills
- Positive and professional
- Familiar with Lava, Micros, Clover, Digital dining, Toast, Revel, and hand written tickets
- Effective customer upsell
- Constantly absorbing new knowledge in the ever changing industry
- Allergy awareness & Special dietary requirements
- Inventory monitoring, budgeting, and cost control
- OLCC & Food Handlers card
- WSET 1 Certification
Timeline
Bartender
Roadhouse Grill
10.2023 - 11.2024
Server/Bartender
The Newburgundian
07.2023 - 01.2025
Server/Bartender ( Seasonal )
Harvester Taproom
10.2022 - 02.2023
Bartender/Server/taproom Lead
Libertine
09.2020 - 09.2022
Brunch & Dinner Server/Bartender
Milos City Cafe
08.2019 - 08.2020
Bartender/Server
Tads Chicken And Dumplings
12.2017 - 03.2020
Day Bartender
YURS
11.2014 - 01.2017
Assistant Manager
McMenamins Pubs & Brewery
01.2007 - 11.2014
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