Kendria Holmes
Stockbridge,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Custodian Supervisor
Holmes Cleaning Solution
01.2024 - Current
- Supervised custodial staff, ensuring adherence to safety protocols and operational standards.
- Implemented efficient cleaning schedules to optimize workflow and maintain cleanliness standards.
- Trained new employees on equipment usage and safety procedures, enhancing team performance.
- Conducted regular inspections to identify maintenance needs, improving facility upkeep and safety.
- Developed inventory tracking system for cleaning supplies, reducing waste and improving resource management.
- Led initiatives to enhance sustainability practices within custodial operations, promoting environmental stewardship.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth and development.
- Implemented environmentally friendly cleaning practices to reduce the organization''s carbon footprint and promote sustainability.
- Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
- Enhanced team productivity through consistent training and guidance for all staff members.
- Promoted a positive work atmosphere, fostering strong communication and collaboration among the custodial team.
Medical Customer Service Representative
Genpact
09.2022 - 01.2024
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed customer accounts using CRM software.
- Provided product information, contributing to informed purchasing decisions.
- Handled escalated complaints, ensuring timely resolution and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Public safety Officer
City Of Dallas Parks and Recreation
12.2020 - 09.2022
- Monitored public areas to ensure safety and compliance with regulations.
- Responded promptly to emergency situations, providing first aid as needed.
- Collaborated with local law enforcement to enhance community safety initiatives.
- Assisted in training new officers on protocols and safety procedures.
- Implemented crime prevention strategies, fostering a secure environment for residents and visitors.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
Lead Sales Associate
Target
10.2019 - 12.2020
- Operated cash registers efficiently, ensuring accurate transactions and maintaining customer satisfaction.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Engaged with customers to gather feedback, identifying opportunities for service improvement and enhanced loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma - undefined
North Forney Highschool
Medical Assistant Program - undefined
UEI
Morrow, GeorgiaSkills
- Waste disposal
- Scheduling coordination
- Work scheduling
- Critical thinking
- ICD-10 coding
- Patient registration
- Conflict resolution techniques
- First aid certified
- Physical fitness
- Surveillance techniques
Timeline
Custodian Supervisor
Holmes Cleaning Solution
01.2024 - Current
Medical Customer Service Representative
Genpact
09.2022 - 01.2024
Public safety Officer
City Of Dallas Parks and Recreation
12.2020 - 09.2022
Lead Sales Associate
Target
10.2019 - 12.2020
High School Diploma - undefined
North Forney Highschool
Medical Assistant Program - undefined
UEI