Kerem Omeroglu
New York
Summary
Dynamic operations supervisor with a track record of improving team performance and customer satisfaction. Expertise in organizational skills, fostering collaboration, and implementing process improvements to drive operational success.
Overview
4
4
years of professional experience
Work History
Duty Lead
Do&Co Ag.
New York, NY
04.2025 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Follows all incoming operational communications from clients and direct them to the concerned departments.
- Increases efficiency packing and rotation of equipment and ensure correct dead-head packing
- Assists in menu changes and SPML specs.
- Increases efficiency packing and rotation of equipment and ensure correct dead-head packing.
- Delivers all information for correct invoicing of all sold articles per flight.
Opearation Supervisor
Turkish Do&Co
Istanbul, Turkey
01.2023 - 01.2025
- Oversaw daily operations to ensure efficient workflow and adherence to quality standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented training programs that improved team performance and service delivery.
Terminal Operation Specialist
Iga Airport
Istanbul, Turkey
01.2022 - 01.2023
- Coordinated daily operations to ensure seamless airport functionality.
- Assisted in monitoring compliance with safety and security regulations.
- Implemented process improvements to increase efficiency in daily tasks.
- Collaborated with team members to resolve operational issues promptly.
Education
Bachelor of Science - Aviation Management
Istanbul Gelisim University
Istanbul, Turkey09-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Organizational skills
- Organization and time management
Languages
English
Full Professional
Timeline
Duty Lead
Do&Co Ag.
04.2025 - Current
Opearation Supervisor
Turkish Do&Co
01.2023 - 01.2025
Terminal Operation Specialist
Iga Airport
01.2022 - 01.2023
Bachelor of Science - Aviation Management
Istanbul Gelisim University