Keremy Eason
Grayson,Kentucky
Summary
Dynamic customer service professionalfor 5 years with a proven track record at Loves Travel Stops, excelling in conflict resolution and retail sales techniques. Adept at ensuring customer satisfaction. I bring empathy and efficiency to every interaction, consistently achieving service goals and enhancing the customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Loves Travel Stops
Grayson, Kentucky
09.2025 - Current
- Processed transactions using point-of-sale systems efficiently.
- Greeted customers and provided friendly customer service.
- Supported promotional activities by informing customers of sales and discounts.
- Answered incoming phone calls from customers regarding the Tire Shop and merchandising.
- Performed regular maintenance and cleaning of showers, bathrooms, and deli.
- Worked at the Diesel Desk, providing hospitality to our trucker customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate
Staples
Palm Bay, FL
08.2024 - 09.2025
- Settled customer disputes in a professional and pleasant manner.
- Maintained up-to-date knowledge of all retail promotions.
- Prevented long waits by quickly and carefully ringing up items, adding to the hassle-free experience of the customer.
- Assisted customers with locating items and providing product information
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Managed Amazon returns swiftly and accurately while following necessary procedures.
- Maintains composure under pressure
U.S. Rater
TELUS International
, Remote
01.2021 - 01.2023
- At TELUS International I reviewed user-generated and AI generated content across multiple online platforms to ensure compliance with community guidelines using Raterhub.
- Diligently conducted testing, ensuring thoroughness and accuracy in data collection with an accuracy of over 90%
Crew Member
Dominos
Palm Bay, Florida
01.2020 - 01.2021
- Efficiently managed high call volumes, providing personalized and hospitable customer service.
- Adapted quickly to changing needs, prioritizing urgent inquiries for timely resolutions.
- Collaborated with team members to enhance efficiency and meet customer expectations.
- Meticulously maintained sanitation, health, and safety standards in work areas, adhering to practices and company requirements during COVID.
- Cultivated brand loyalty and achieved customer satisfaction by collaborating effectively with food service team members.
- Worked efficiently to document orders, address inquiries, process payments, and maintain a steady flow.
Education
High School Diploma -
Penn Foster
01.2020
Skills
- Inbound/Outbound Calls
- Retail sales techniques
- Typing 40 wpm
- Conflict Resolution
- Empathy & Patience
- De-escalation Techniques
References
Chris Matias | Supervisor
Phone: (321)505-4052
Email: chris@cmatias.xyz
Timeline
Customer Service Representative
Loves Travel Stops
09.2025 - Current
Sales Associate
Staples
08.2024 - 09.2025
U.S. Rater
TELUS International
01.2021 - 01.2023
Crew Member
Dominos
01.2020 - 01.2021
High School Diploma -
Penn Foster