Keren Jean-Baptiste
Colorado Springs,CO
Summary
Seasoned Diesel Mechanic offering expertise in engines, brakes and other vehicle systems. Effective team player with understanding of customer service standards and documentation requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Tank Mechanic
Army
05.2021 - 11.2023
- Diagnosed mechanical problems for repair or replacement.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Serviced and maintained engines by performing regular oil and filter changes.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Organized test drives in buses and trucks to identify needed repairs.
Assistant Manager
Advanced Auto Parts
07.2016 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
Salesperson
AutoZone
04.2014 - 06.2016
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Improved customer service and telecommunication skills to build lasting relationships.
Education
Associate of Science - Physical Therapy Assistance
University of Maryland Global
Maryland04.2024
High School Diploma -
Miami Central Senior High School
Miami, FL05.2014
Skills
- Quality Inspections
- Company Standards
- Safety Practices
- Customer Satisfaction
- Diesel Engines
- Vehicle Safety
- Component Replacements
- Oil Changes
- Engine Tune-Ups
- Filter Replacement
- Fluid Changes
- Mechanical Troubleshooting
Languages
English
Full Professional
Spanish
Limited Working
French
Native or Bilingual
Timeline
Tank Mechanic
Army
05.2021 - 11.2023
Assistant Manager
Advanced Auto Parts
07.2016 - 02.2021
Salesperson
AutoZone
04.2014 - 06.2016
Associate of Science - Physical Therapy Assistance
University of Maryland Global
High School Diploma -
Miami Central Senior High School
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