Keren Johnson
Macon ,GA
Overview
10
10
years of professional experience
Work History
Package Handler
Fed Ex Ground warehouse
Savannah, Georgia
12.2021 - 06.2025
- Sorted packages efficiently for timely distribution within the FedEx Ground warehouse.
- Operated conveyor systems to streamline package handling processes daily.
- Inspected packages for damage and reported issues to management promptly.
- Maintained a clean and organized work area to ensure safety standards compliance.
- Collaborated with team members for effective workflow and task completion.
- Loaded and unloaded trucks safely using appropriate equipment and techniques.
- Followed safety protocols rigorously to minimize workplace accidents and injuries.
- Assisted in training new employees on package handling procedures and safety guidelines.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Maintained a clean work environment by removing debris from the loading dock area.
- Labeled parcels accurately according to company guidelines.
- Loaded completed orders on pallets according to delivery numbers.
- Resolved conveyor system issues by clearing jams and blockages.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Picked products using RF scanner to fill orders.
- Palletized boxes to increase movement and shipment efficiency.
- Checked all outgoing shipments to ensure accuracy of contents.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
Key Holder Supervisor
Dollar General
Macon, Georgia
02.2018 - 11.2021
- Supervised store operations and maintained compliance with company policies.
- Trained and guided team members on customer service techniques.
- Managed cash register operations and ensured accurate cash handling procedures.
- Organized merchandise displays to enhance store presentation and accessibility.
- Assisted in inventory management and stock replenishment processes.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Monitored sales floor activities to maintain a safe shopping environment.
- Conducted routine inspections to uphold cleanliness and organization standards.
- Performed daily cash management duties including deposits, audits.
- Maintained a safe and secure environment within the store.
- Managed employee attendance records and monitored adherence to policy.
- Tracked sales data to ensure accurate inventory levels.
- Responded promptly to customer inquiries regarding product availability.
- Monitored store performance and identified areas for improvement.
- Supervised cashiers during peak hours of operation.
- Ensured compliance with all company policies and procedures.
- Supported the Store Manager in daily operations activities as needed.
- Resolved customer complaints in a timely manner.
- Provided employees with feedback on job performance.
- Created promotional displays that increased visibility of merchandise.
- Conducted regular team meetings to discuss progress and challenges.
- Developed strategies to increase customer loyalty and retention.
- Developed effective staff schedules that maximized productivity.
- Analyzed weekly sales reports to identify trends or issues.
- Implemented loss prevention measures to protect against theft and fraud.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Warehouse Unloader
Acadamy warehouse
macon , ga
06.2017 - 01.2018
- Unloaded shipments efficiently using hand trucks and pallet jacks.
- Sorted and organized products for easy access and inventory management.
- Inspected incoming goods for quality assurance and damage prevention.
- Collaborated with team members to maintain a clean, safe work environment.
- Assisted in inventory counts to ensure accurate stock levels.
- Followed safety protocols to prevent accidents during unloading operations.
- Communicated with supervisors regarding supply needs and workflow issues.
- Maintained equipment by reporting malfunctions and performing basic maintenance tasks.
- Ensured compliance with safety regulations when handling hazardous materials.
- Utilized RF scanners in tracking incoming and outgoing shipments accurately in real time.
- Stacked merchandise onto pallets or shelves according to predetermined sequence or product code.
- Collaborated with supervisor regularly on tasks assigned throughout shift ensuring timely completion of assigned duties.
- Labeled and sorted items into designated areas within the warehouse.
- Maintained a clean and safe work environment by adhering to safety policies and procedures.
- Carried out daily inspections of equipment prior to use including PIVs such as forklifts and pallet jacks.
- Assembled customer orders from stock and packaged them ready for delivery and shipment.
- Performed preventative maintenance checks on power industrial vehicles used in warehousing operations.
- Verified products against purchase orders and invoices to ensure quality control.
- Transported materials between loading, processing, and storage areas using hand truck or other equipment.
- Unloaded inbound shipments from trucks and containers, checked for accuracy of shipment against manifest.
- Ensured that all shipping documents were properly completed with correct information before releasing any goods.
Customer Service Representative
Teleperformace
albany , ga
11.2015 - 04.2016
- Assisted customers with inquiries and provided timely solutions.
- Managed customer accounts and updated information accurately.
- Handled complaints effectively to ensure customer satisfaction.
- Educated customers on product features and benefits clearly.
- Utilized CRM software to track interactions and resolve issues.
- Documented customer feedback for service improvement initiatives.
- Maintained a positive attitude while addressing customer concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
High School Diploma -
Monroe Comperhensive High
Albany, Ga05-2015
Skills
- Package sorting
- Safety compliance
- Team collaboration
- Customer service
- Cash handling
- Time management
- Equipment maintenance
- Problem solving
- Employee training
- Process documentation
Timeline
Package Handler
Fed Ex Ground warehouse
12.2021 - 06.2025
Key Holder Supervisor
Dollar General
02.2018 - 11.2021
Warehouse Unloader
Acadamy warehouse
06.2017 - 01.2018
Customer Service Representative
Teleperformace
11.2015 - 04.2016
High School Diploma -
Monroe Comperhensive High